Remote Field EDC Merchant Success Specialist

BukuWarung; Gorontalo; Remote; IDR 216,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive salary

Remote benefits

Paid time off

Flexible hours

Professional growth

Team culture

Job summary

BukuWarung is hiring a Field Edc Merchant Success Specialist to support a fully remote customer success team. You will nurture client relationships, ensure customers maximize the value of our products, and drive retention and satisfaction.

This remote role emphasizes proactive engagement, monitoring health metrics, and collaborating with product and sales to improve the customer experience. Strong communication and CRM proficiency are essential.

Qualifications

• Proven experience in customer success, account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to work independently and manage a remote workload effectively.
• Proficiency with CRM software and customer success platforms.

Responsibilities

• Proactively engage with customers to understand goals and drive product adoption.
• Provide ongoing support and guidance, addressing inquiries and issues.
• Monitor customer health metrics and identify upsell opportunities.
• Conduct regular check-ins and business reviews with key clients.
• Gather feedback and share insights with product and sales teams.

Skills

Customer success

Account management

Communication

Remote work

Tools

CRM software

Job description

BukuWarung is hiring a Field Edc Merchant Success Specialist to support a fully remote customer success team. You will nurture client relationships, ensure customers maximize the value of our products, and drive retention and satisfaction.

This remote role emphasizes proactive engagement, monitoring health metrics, and collaborating with product and sales to improve the customer experience. Strong communication and CRM proficiency are essential.