Field Edc Merchant Success Specialist

BukuWarung; Ternate; Remote; IDR 279,000,000 - 502,200,000; Full time

Benefits offered by this job

Bonus structure

Remote benefits package

Generous paid time off

Professional growth

Job summary

BukuWarung is seeking a passionate Remote Customer Success Specialist to join its fully remote team. You will nurture client relationships, drive adoption of our products, and help customers maximize value from home.

The role emphasizes proactive engagement, health metric monitoring, and collaboration with product and sales teams. Excellent communication and CRM experience are essential, with the ability to manage a remote workload effectively.

Qualifications

• Experience in customer success or related client-facing roles.
• Excellent communication and interpersonal skills.
• Strong understanding of CRM principles.
• Ability to work independently in a remote environment.

Responsibilities

• Engage with customers to ensure successful product adoption.
• Provide proactive support and resolve inquiries efficiently.
• Monitor health metrics and identify upsell opportunities.
• Conduct regular check-ins and business reviews with key clients.
• Gather feedback to inform product and sales teams for service enhancements.

Skills

Customer success

Account management

CRM software

Remote work

Tools

CRM tools

Job description

Our client is seeking a passionate and results-oriented Remote Customer Success Specialist to join their fully remote team. You will play a crucial role in nurturing client relationships, ensuring they maximize the value of our products/services, and driving customer retention and satisfaction. This position offers the flexibility of working from home, allowing you to contribute to our client's success from anywhere. You will be an integral part of a forward-thinking, remote-first organization that values collaboration and continuous improvement in customer engagement strategies.

Key Responsibilities

• Proactively engage with customers to understand their goals and ensure successful product adoption.
• Provide ongoing support and guidance to customers, addressing inquiries and resolving issues effectively.
• Monitor customer health metrics and identify opportunities for upselling or cross-selling.
• Conduct regular check-ins and business reviews with key clients.
• Gather customer feedback and provide insights to product and sales teams for service enhancement.

Requirements

• Proven experience in customer success , account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to work independently and manage a remote workload effectively.
• Proficiency with CRM software and customer success platforms.

Benefits

• Competitive salary with attractive bonus structures.
• Comprehensive remote benefits package, including health and wellness.
• Generous paid time off and flexible work hours.
• Opportunities for professional growth and development in a remote environment.
• A dynamic and supportive virtual team culture focused on client advocacy.