Field Edc & Merchant Success Specialist

BukuWarung; Gorontalo; Remote; IDR 216,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive salary

Remote benefits

Paid time off

Flexible hours

Professional growth

Team culture

Job summary

BukuWarung is hiring a Field Edc Merchant Success Specialist to support a fully remote customer success team. You will nurture client relationships, ensure customers maximize the value of our products, and drive retention and satisfaction.

This remote role emphasizes proactive engagement, monitoring health metrics, and collaborating with product and sales to improve the customer experience. Strong communication and CRM proficiency are essential.

Qualifications

• Proven experience in customer success, account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to work independently and manage a remote workload effectively.
• Proficiency with CRM software and customer success platforms.

Responsibilities

• Proactively engage with customers to understand goals and drive product adoption.
• Provide ongoing support and guidance, addressing inquiries and issues.
• Monitor customer health metrics and identify upsell opportunities.
• Conduct regular check-ins and business reviews with key clients.
• Gather feedback and share insights with product and sales teams.

Skills

Customer success

Account management

Communication

Remote work

Tools

CRM software

Job description

Field Edc Merchant Success Specialist

Our client is seeking a passionate and results-oriented Remote Customer Success Specialist to join their fully remote team. You will play a crucial role in nurturing client relationships, ensuring they maximize the value of our products/services, and driving customer retention and satisfaction. This position offers the flexibility of working from home, allowing you to contribute to our client's success from anywhere. You will be an integral part of a forward-thinking, remote-first organization that values collaboration and continuous improvement in customer engagement strategies.

Our client is seeking a passionate and results-oriented Remote Customer Success Specialist to join their fully remote team. You will play a crucial role in nurturing client relationships, ensuring they maximize the value of our products/services, and driving customer retention and satisfaction. This position offers the flexibility of working from home, allowing you to contribute to our client's success from anywhere. You will be an integral part of a forward-thinking, remote-first organization that values collaboration and continuous improvement in customer engagement strategies.

Key Responsibilities

• Proactively engage with customers to understand their goals and ensure successful product adoption.
• Provide ongoing support and guidance to customers, addressing inquiries and resolving issues effectively.
• Monitor customer health metrics and identify opportunities for upselling or cross-selling.
• Conduct regular check-ins and business reviews with key clients.
• Gather customer feedback and provide insights to product and sales teams for service enhancement.

Requirements

• Proven experience in customer success, account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to work independently and manage a remote workload effectively.
• Proficiency with CRM software and customer success platforms.

Benefits

• Competitive salary with attractive bonus structures.
• Comprehensive remote benefits package, including health and wellness.
• Generous paid time off and flexible work hours.
• Opportunities for professional growth and development in a remote environment.
• A dynamic and supportive virtual team culture focused on client advocacy.