Sales Trainee: Education Solutions Specialist

Ruangguru; Grobogan; Remote; IDR 66,960,000 - 122,760,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Flexible working hours

Career development

Work from home

Job summary

Ruangguru is seeking a proactive Remote Customer Solutions Specialist to support customers from across Indonesia in a fully remote role. You will be the primary contact for inquiries, focusing on effective solutions and high satisfaction in a virtual environment.

Responsibilities include troubleshooting, guiding users through features, and documenting interactions in the CRM system, with opportunities for professional development in a remote-first company.

Qualifications

• Experience in customer support, technical support, or similar role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities with empathy.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and stay productive in a fully remote setting.
• High school diploma or equivalent; associate's or bachelor's degree preferred.

Responsibilities

• Provide comprehensive support to customers via email, chat, and phone.
• Analyze issues and identify root causes to implement effective solutions.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document customer interactions and solutions in the CRM system accurately.
• Escalate complex technical or service issues to internal teams.
• Proactively seek opportunities to improve the customer experience and provide feedback.

Skills

Customer support

Problem solving

Communication

Time management

Remote work

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM software

Helpdesk ticketing systems

Job description

Our client is seeking a proactive and solutions-oriented Remote Customer Solutions Specialist to join their fully remote team, supporting customers from Banjarmasin and across the country. You will be the primary contact for customers seeking assistance with our client's products and services, focusing on providing effective solutions and ensuring high levels of satisfaction. This role is critical for fostering positive customer relationships and driving user engagement in a virtual environment. It offers an excellent opportunity to leverage your problem-solving skills and contribute to a customer-centric culture from the comfort of your home office.

About the Role

Our client is seeking a proactive and solutions-oriented Remote Customer Solutions Specialist to join their fully remote team, supporting customers from Banjarmasin and across the country. You will be the primary contact for customers seeking assistance with our client's products and services, focusing on providing effective solutions and ensuring high levels of satisfaction. This role is critical for fostering positive customer relationships and driving user engagement in a virtual environment. It offers an excellent opportunity to leverage your problem-solving skills and contribute to a customer-centric culture from the comfort of your home office.

Key Responsibilities

• Provide comprehensive support to customers via various communication channels (email, chat, phone).
• Analyze customer issues and identify root causes to implement effective solutions.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document customer interactions and solutions in the CRM system accurately.
• Escalate complex technical or service issues to the appropriate internal teams.
• Proactively seek opportunities to improve the customer experience and provide feedback.

Requirements

• Proven experience in a customer support , technical support, or similar role.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities, with a patient and empathetic approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently, manage time effectively, and maintain productivity in a fully remote setting.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and flexible working hours.
• Opportunities for professional development and career growth in a remote-first company.
• A supportive virtual team environment and the convenience of working from home.