Remote Customer Engagement Specialist | Social Growth

Cermati Fintech Group; Balikpapan; Remote; IDR 895,415,000 - 1,432,665,000; Full time

Benefits offered by this job

Health and wellness package

Remote work stipend

Generous paid time off

Professional growth opportunities

Job summary

Cermati Fintech Group is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop strategies to enhance customer interaction, satisfaction, and loyalty across digital channels.

Working from home, you will build relationships with a global customer base through social media, email, and content that resonates, while collaborating with marketing and support to ensure a consistent brand experience.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, social media, or digital marketing.
• Excellent written and verbal communication with creative content skills.
• Able to work fully remotely with strong self-motivation.

Responsibilities

• Develop and execute customer engagement strategies across social media, email, and digital channels.
• Monitor online conversations and respond to comments and queries promptly.
• Create engaging content that resonates with the target audience.
• Analyze engagement metrics and report campaign effectiveness.
• Collaborate with marketing and support to maintain brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Creative content creation

Written & verbal communication

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Social media management tools

Analytics platforms

Job description

Cermati Fintech Group is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop strategies to enhance customer interaction, satisfaction, and loyalty across digital channels.

Working from home, you will build relationships with a global customer base through social media, email, and content that resonates, while collaborating with marketing and support to ensure a consistent brand experience.