Remote Customer Engagement and Community Growth Specialist

Ruangguru For Business; Pontianak; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness

Remote work stipend

Career growth

Job summary

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join our fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels, helping build a strong, global community around our brand.

You will collaborate with marketing and support to ensure a consistent brand voice, monitor conversations, create engaging content, and analyze engagement metrics to drive campaign effectiveness.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills with creative content ability.
• Proficiency with social media management tools and analytics platforms.
• Comfortable working fully remotely and independently.

Responsibilities

• Develop and execute customer engagement strategies across social media and digital channels.
• Monitor online conversations and respond to comments and queries promptly.
• Create engaging content that resonates with the target audience.
• Analyze engagement metrics and report on campaign effectiveness.
• Collaborate with marketing and support to ensure consistent brand voice.

Skills

Customer engagement

Social media management

Digital marketing

Creative content creation

Analytics tools

Remote work

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Social media management tools

Analytics platforms

Job description

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join our fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels, helping build a strong, global community around our brand.

You will collaborate with marketing and support to ensure a consistent brand voice, monitor conversations, create engaging content, and analyze engagement metrics to drive campaign effectiveness.