Student Success & Engagement Advisor

Ruangguru For Business; Pontianak; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness

Remote work stipend

Career growth

Job summary

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join our fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels, helping build a strong, global community around our brand.

You will collaborate with marketing and support to ensure a consistent brand voice, monitor conversations, create engaging content, and analyze engagement metrics to drive campaign effectiveness.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills with creative content ability.
• Proficiency with social media management tools and analytics platforms.
• Comfortable working fully remotely and independently.

Responsibilities

• Develop and execute customer engagement strategies across social media and digital channels.
• Monitor online conversations and respond to comments and queries promptly.
• Create engaging content that resonates with the target audience.
• Analyze engagement metrics and report on campaign effectiveness.
• Collaborate with marketing and support to ensure consistent brand voice.

Skills

Customer engagement

Social media management

Digital marketing

Creative content creation

Analytics tools

Remote work

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Social media management tools

Analytics platforms

Job description

Our client is seeking a dynamic and creative Remote Customer Engagement Specialist to join their fully remote team. You will be responsible for developing and implementing strategies to enhance customer interaction, satisfaction, and loyalty across various digital channels. This role is crucial for fostering a strong community around our client's brand and ensuring customers feel valued and connected. Working entirely from home, you will leverage digital tools and communication expertise to build meaningful relationships with a global customer base, contributing to a forward-thinking and customer-centric organization.

About the Role

Our client is seeking a dynamic and creative Remote Customer Engagement Specialist to join their fully remote team. You will be responsible for developing and implementing strategies to enhance customer interaction, satisfaction, and loyalty across various digital channels. This role is crucial for fostering a strong community around our client's brand and ensuring customers feel valued and connected. Working entirely from home, you will leverage digital tools and communication expertise to build meaningful relationships with a global customer base, contributing to a forward-thinking and customer-centric organization.

Key Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement , social media management, or digital marketing.
• Excellent written and verbal communication skills, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness package.
• Generous paid time off and remote work stipends.
• Opportunities for professional growth and skill development in digital engagement.
• The ultimate flexibility and autonomy of a remote job , allowing you to work from anywhere.