Customer Experience Executive - Fast-Growth Home Services

Ritzherbs Pte Ltd; Batam; Remote; IDR 754,039,000 - 1,077,199,000; Full time

Job summary

Ritzherbs Pte Ltd is seeking a Retail Customer Experience Specialist to join their fully remote team. You will ensure an outstanding customer journey across touchpoints from inquiry to post-purchase support, acting as a brand ambassador and driving loyalty.

You will collaborate with sales, marketing, and operations to resolve issues, gather feedback, and implement service-improvement strategies in a remote-first retail environment.

Qualifications

• Experience in customer service.
• Ability to thrive in a remote, fast-paced retail environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints and issues effectively to maintain high satisfaction.
• Gather customer feedback and insights to identify areas for service improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with internal teams (sales, marketing, operations) to address customer needs.
• Maintain accurate customer records and interaction logs.

Skills

Customer service

Job description

• What Customer Experience Executive Fast Growth...

Retail Customer Experience Specialist (Remote)

Our client is seeking a passionate and empathetic Retail Customer Experience Specialist to join their fully remote team. This role is dedicated to ensuring an outstanding customer journey across all touchpoints, from initial inquiry to post-purchase support. You will act as a brand ambassador, resolving customer issues, gathering feedback, and identifying opportunities to enhance service delivery. This is an excellent opportunity for someone who thrives on making a positive impact on customer satisfaction and loyalty within a dynamic, remote-first retail environment.

About the Role

Our client is seeking a passionate and empathetic Retail Customer Experience Specialist to join their fully remote team. This role is dedicated to ensuring an outstanding customer journey across all touchpoints, from initial inquiry to post-purchase support. You will act as a brand ambassador, resolving customer issues, gathering feedback, and identifying opportunities to enhance service delivery. This is an excellent opportunity for someone who thrives on making a positive impact on customer satisfaction and loyalty within a dynamic, remote-first retail environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various channels (email, chat, phone).
• Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.
• Gather customer feedback and insights to identify areas for service improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with internal teams (sales, marketing, operations) to address customer needs.
• Maintain accurate customer records and interaction logs.

Requirements

• Proven experience in customer service