Paylater Sales Promoter - Balikpapan, Target-Focused

Cermati Fintech Group; Balikpapan; Remote; IDR 895,415,000 - 1,432,665,000; Full time

Benefits offered by this job

Health and wellness package

Remote work stipend

Generous paid time off

Professional growth opportunities

Job summary

Cermati Fintech Group is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop strategies to enhance customer interaction, satisfaction, and loyalty across digital channels.

Working from home, you will build relationships with a global customer base through social media, email, and content that resonates, while collaborating with marketing and support to ensure a consistent brand experience.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, social media, or digital marketing.
• Excellent written and verbal communication with creative content skills.
• Able to work fully remotely with strong self-motivation.

Responsibilities

• Develop and execute customer engagement strategies across social media, email, and digital channels.
• Monitor online conversations and respond to comments and queries promptly.
• Create engaging content that resonates with the target audience.
• Analyze engagement metrics and report campaign effectiveness.
• Collaborate with marketing and support to maintain brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Creative content creation

Written & verbal communication

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Social media management tools

Analytics platforms

Job description

Our client is seeking a dynamic and creative Remote Customer Engagement Specialist to join their fully remote team. You will be responsible for developing and implementing strategies to enhance customer interaction, satisfaction, and loyalty across various digital channels. This role is crucial for fostering a strong community around our client’s brand and ensuring customers feel valued and connected. Working entirely from home, you will leverage digital tools and communication expertise to build meaningful relationships with a global customer base, contributing to a forward-thinking and customer-centric organization.

Key Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness package.
• Generous paid time off and remote work stipends.
• Opportunities for professional growth and skill development in digital engagement.
• The ultimate flexibility and autonomy of a remote job, allowing you to work from anywhere.