Remote Customer Experience Advocate Flexible Hours

Pt Mitracomm Ekasarana; Manado; Remote; IDR 100,440,000 - 167,400,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off

Flexible work hours

Growth opportunities

Remote work culture

Job summary

Marriott Hotels is seeking a Customer Experience Advocate to join our expanding remote team based in Bandung. You will deliver outstanding support across email, chat, and social media, shaping positive customer journeys from a remote location.

Ideal candidates have strong communication skills, experience in customer service or success, and familiarity with ticketing systems. This role offers competitive pay, full benefits, and a collaborative virtual culture that values excellence and

Qualifications

• Previous experience in customer service, customer success, or a related field.
• Exceptional communication and interpersonal skills, with a genuine passion for helping people.
• Familiarity with customer support software and ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Self-motivated and disciplined to work effectively in a remote setting.
• Bachelor's degree or equivalent experience is advantageous.

Responsibilities

• Deliver outstanding customer support across multiple channels, including email, chat, and social media.
• Proactively engage with customers to ensure their needs are met and their experience is seamless.
• Address customer concerns, troubleshoot issues, and provide effective resolutions in a timely manner.
• Gather and relay customer feedback to the product and marketing teams to drive service improvements.
• Maintain a high level of product knowledge to effectively assist customers.
• Foster a positive brand image through every customer interaction.

Skills

Customer service

Communication

Remote work

Problem solving

Self-motivated

Education

Bachelor's degree

Tools

Ticketing systems

CRM software

Customer support software

Job description

Marriott Hotels is seeking a Customer Experience Advocate to join our expanding remote team based in Bandung. You will deliver outstanding support across email, chat, and social media, shaping positive customer journeys from a remote location.

Ideal candidates have strong communication skills, experience in customer service or success, and familiarity with ticketing systems. This role offers competitive pay, full benefits, and a collaborative virtual culture that values excellence and