Remote CRM Manager — Build & Scale from Scratch

Avomind; Daerah Khusus Ibukota Jakarta; On-site; IDR 279,000,000 - 424,080,000; Full time

Benefits offered by this job

Full remote setup

Global trainings

Private Health Insurance

BPJS Manpower

20 vacation days

Job summary

Avomind is seeking an experienced CRM Manager to build and lead our CRM function from the ground up, driving customer engagement, retention, and business growth. You will own strategy, implementation, and optimization of our CRM systems, workflows, and governance as part of a fast-paced, globally distributed team.

The role offers a fully remote setup with an international scope, working with teams across Europe, APAC, the Americas, and Jakarta.

Qualifications

• 5–7 years of hands‑on CRM experience.
• Proven experience in a B2B and/or professional services environment.
• Demonstrated success building or significantly scaling a CRM function from 0 to 1.
• Strong understanding of CRM strategy, customer lifecycle management, automation, and data management.
• Experience working with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
• Analytical mindset with experience using CRM data to drive business decisions.
• Excellent project management and cross‑functional collaboration skills.
• Self‑starter with a strong sense of ownership and the initiative to identify opportunities and execute independently.
• Excellent communication skills in English.
• Based in Jakarta or close.

Responsibilities

• Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
• Own the implementation, configuration, and ongoing optimization of the CRM platform.
• Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
• Design and automate customer journeys, lead nurturing programs, and communication workflows.
• Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives.
• Maintain high standards of CRM data quality, governance, and reporting.
• Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
• Identify opportunities to improve customer experience through CRM insights and automation.
• Train internal members on CRM best practices and encourage adoption across the organization.

Skills

CRM Strategy

HubSpot/Salesforce

Data Analysis

English Proficiency

Project Management

Cross-functional Collaboration

Self-starter

Tools

HubSpot

Salesforce

MS Dynamics

Job description

Avomind is seeking an experienced CRM Manager to build and lead our CRM function from the ground up, driving customer engagement, retention, and business growth. You will own strategy, implementation, and optimization of our CRM systems, workflows, and governance as part of a fast-paced, globally distributed team.

The role offers a fully remote setup with an international scope, working with teams across Europe, APAC, the Americas, and Jakarta.