Remote CRM Governance Lead (Contract)

Crossing Hurdles; Indonesia; Remote; IDR 863,931,000 - 1,974,700,000; Part time

Job summary

Crossing Hurdles is seeking a remote CRM governance professional to audit and optimize core CRM and revenue systems in a SaaS context. You will lead independent CRM build-outs, configure data models, and document decisions with clear reasoning.

The role requires strong English communication and practical experience with Salesforce, HubSpot, or Dynamics 365, plus related revenue tools. This is a remote, contract-based position offering flexible hours.

Qualifications

• Strong experience in CRM administration or implementation.
• Real-world CRM build-outs including migrations or rollouts led independently.
• Experience configuring fields, flows, validation rules, objects, and permission sets.
• Working knowledge of related revenue systems (billing, CPQ, ticketing, integration).
• Experience in SaaS environments with data reconciliation across platforms.
• Excellent English communication, technical documentation.

Responsibilities

• Audit CRM and revenue systems for contradictions and obsolete policies.
• Resolve policy conflicts and document prioritization decisions.
• Draft precise operational prompts for complex SaaS data scenarios.
• Reconcile data to ensure cross-platform consistency.
• Document changes and rationale, noting unchanged areas.
• Evaluate impact of changes on billing, CPQ, ticketing, and integrations.
• Contribute insights on system design and governance.

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

CPQ/Ticketing/Integration middleware

SQL/APIs/Data models

Job description

Crossing Hurdles is seeking a remote CRM governance professional to audit and optimize core CRM and revenue systems in a SaaS context. You will lead independent CRM build-outs, configure data models, and document decisions with clear reasoning.

The role requires strong English communication and practical experience with Salesforce, HubSpot, or Dynamics 365, plus related revenue tools. This is a remote, contract-based position offering flexible hours.