CRM Architect: Build & Scale Growth Engine

Avomind; Indonesia; Remote; IDR 167,400,000 - 301,320,000; Full time

Benefits offered by this job

BPJS Manpower

Private Health Insurance

20 vacation days per year

Job summary

Avomind mencari CRM Manager berpengalaman untuk membangun fungsi CRM dari nol, mengatur strategi, implementasi, dan optimisasi platform CRM. Anda akan merancang perjalanan pelanggan, program nurturing, serta alur komunikasi sambil bekerja erat dengan Business Development, Marketing, dan Operasi untuk mendukung tujuan bisnis.

Posisi ini menuntut 5–7 tahun pengalaman CRM dan kemampuan analitis tinggi, dengan fokus pada kepatuhan data, governance, dan penggunaan CRM untuk peningkatan akuisisi,

Qualifications

• 5–7 years of hands-on CRM experience, end-to-end ownership preferred.
• Experience in a B2B or professional services environment.
• Proven success in building or scaling a CRM function from scratch.
• Strong understanding of CRM strategy, lifecycle management, marketing automation, segmentation, and data governance.
• Hands-on with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
• Strong analytical skills to drive business decisions via CRM data.
• Excellent project management and cross-functional stakeholder management.
• Highly proactive, autonomous, and able to operate in ambiguity.

Responsibilities

• Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
• Own the implementation, configuration, and ongoing optimization of the CRM platform.
• Develop and execute CRM initiatives to improve acquisition, engagement, retention, and lifecycle management.
• Design and automate customer journeys, lead nurturing programs, and communication workflows.
• Partner with Business Development, Marketing, and Operations to ensure CRM supports objectives.
• Maintain data quality, governance, and reporting.

Skills

CRM strategy

Stakeholder management

English communication

Project management

Analytical skills

Autonomous work style

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

Avomind mencari CRM Manager berpengalaman untuk membangun fungsi CRM dari nol, mengatur strategi, implementasi, dan optimisasi platform CRM. Anda akan merancang perjalanan pelanggan, program nurturing, serta alur komunikasi sambil bekerja erat dengan Business Development, Marketing, dan Operasi untuk mendukung tujuan bisnis.

Posisi ini menuntut 5–7 tahun pengalaman CRM dan kemampuan analitis tinggi, dengan fokus pada kepatuhan data, governance, dan penggunaan CRM untuk peningkatan akuisisi,