Crm Manager

Avomind; Indonesia; Remote; IDR 167,400,000 - 301,320,000; Full time

Benefits offered by this job

BPJS Manpower

Private Health Insurance

20 vacation days per year

Job summary

Avomind mencari CRM Manager berpengalaman untuk membangun fungsi CRM dari nol, mengatur strategi, implementasi, dan optimisasi platform CRM. Anda akan merancang perjalanan pelanggan, program nurturing, serta alur komunikasi sambil bekerja erat dengan Business Development, Marketing, dan Operasi untuk mendukung tujuan bisnis.

Posisi ini menuntut 5–7 tahun pengalaman CRM dan kemampuan analitis tinggi, dengan fokus pada kepatuhan data, governance, dan penggunaan CRM untuk peningkatan akuisisi,

Qualifications

• 5–7 years of hands-on CRM experience, end-to-end ownership preferred.
• Experience in a B2B or professional services environment.
• Proven success in building or scaling a CRM function from scratch.
• Strong understanding of CRM strategy, lifecycle management, marketing automation, segmentation, and data governance.
• Hands-on with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
• Strong analytical skills to drive business decisions via CRM data.
• Excellent project management and cross-functional stakeholder management.
• Highly proactive, autonomous, and able to operate in ambiguity.

Responsibilities

• Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
• Own the implementation, configuration, and ongoing optimization of the CRM platform.
• Develop and execute CRM initiatives to improve acquisition, engagement, retention, and lifecycle management.
• Design and automate customer journeys, lead nurturing programs, and communication workflows.
• Partner with Business Development, Marketing, and Operations to ensure CRM supports objectives.
• Maintain data quality, governance, and reporting.

Skills

CRM strategy

Stakeholder management

English communication

Project management

Analytical skills

Autonomous work style

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

CRM Manager

Perusahaan : Avomind

Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - CRM Manager

Description

Who are we?

Avomind is a global recruitment company specializing in commercial, strategy, analytics, operations, and technology talent. We help fast-growing companies scale internationally by connecting them with driven, high-potential professionals who can make real impact.

Speed and quality are at the core of how we operate. We work with companies entering new markets, scaling rapidly, or searching for highly specialized talent with unique requirements.

Our team is global and fully remote, operating across Berlin, Barcelona, Toronto, and Jakarta. We support clients worldwide across key growth regions:

• Europe:Go-to-market, strategy, and commercial roles across Germany, France, Spain, the Nordics, and the Netherlands.
• USA:Professional services, investment, eCommerce, and life sciences roles across major US markets.
• Asia:Supporting companies across Singapore, Hong Kong, China, Indonesia, Malaysia, and India — particularly those expanding into new markets.

Our proprietary network includes partnerships with over 200 leading academic institutions worldwide, including top-tier MBA programs, enabling us to access exceptional global talent.

About the Role

We are looking for an experienced and proactiveCRM Managerto build and lead our customer relationship management function from the ground up. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys creating scalable processes, and is passionate about leveraging CRM to drive customer engagement, retention, and business growth.

As ourCRM Manager, you will own the CRM strategy, implementation, and optimization, establishing the systems, workflows, and best practices that will support our long-term commercial success.

Key Responsibilities

• Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
• Own the implementation, configuration, and ongoing optimization of the CRM platform.
• Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
• Design and automate customer journeys, lead nurturing programs, and communication workflows.
• Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives.
• Maintain high standards of CRM data quality, governance, and reporting.
• Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
• Identify opportunities to improve customer experience through CRM insights and automation.
• Train internal members on CRM best practices and encourage adoption across the organization.

Requirements

• 5–7 years of hands-on CRM experience, ideally with end-to-end ownership of CRM initiatives.
• Proven experience in a B2B and/or professional services environment.
• Demonstrated success in building or significantly scaling a CRM function from the ground up, with the ability to establish processes, frameworks, and best practices.
• Strong understanding of CRM strategy, customer lifecycle management, marketing automation, customer segmentation, and data management.
• Hands-on experience with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
• Strong analytical skills with the ability to leverage CRM data and insights to drive business decisions and continuous improvement.
• Excellent project management and cross-functional stakeholder management skills.
• Highly proactive and self-driven, with the ability to work autonomously, navigate ambiguity, identify opportunities, and take ownership of initiatives from concept through execution.
• Strong communication skills in English, both written and verbal.

What We're Looking For

The ideal candidate is entrepreneurial, highly motivated, and enjoys building systems rather than simply maintaining them. You are comfortable working with ambiguity, take initiative without waiting for direction, and are excited by the opportunity to create a CRM function that will become a key driver of business growth.

Benefits

What’s in it for you?

Let's split it into a few key areas:

Career Booster

• Coaching & Development Program.
• Weekly global trainings and continuous learning opportunities.
• Fast-track career progression (70% of our team were promoted in the last 12 months).
• Exposure to international markets and global clients.
• Learn directly from experienced team members in a flat hierarchy environment where ideas and initiative are valued.

Modern Work & Culture

• Full remote set-up with flexible working style.
• Work alongside a highly international and diverse team across Europe, APAC, and the Americas.
• A culture built on transparency, proactivity, collaboration, and resourcefulness — we support each other, share knowledge openly, and step in to help when needed.
• Ownership and autonomy: you are trusted to manage your work and contribute ideas that make an impact.

Compensation & Benefits

• Competitive monthly base salary.
• BPJS Manpower.
• Private Health Insurance.
• 20 vacation days per year + local public holidays.