Remote Banking Customer Service Specialist

Groove; Jombang; Remoto; IDR 66.960.000 - 100.440.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and dental insurance

Career advancement

Remote work options

Paid time off

Descrizione del lavoro

Groove is seeking a dedicated Customer Service Specialist to join their expanding team, supporting customers in the Semarang area and beyond with multiple channels. The role offers a flexible remote work arrangement while maintaining a strong commitment to customer satisfaction.

You will resolve issues, answer inquiries, and provide detailed product and policy information to ensure a positive brand experience. The position emphasizes professionalism, independence, and timely communication.

Competenze

• Experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently in a remote setting.
• Strong problem-solving and customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Mansioni

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Conoscenze

Customer service

Communication skills

CRM software

Remote work

Time management

Problem-solving

Formazione

High school diploma

Descrizione del lavoro

Groove is seeking a dedicated Customer Service Specialist to join their expanding team, supporting customers in the Semarang area and beyond with multiple channels. The role offers a flexible remote work arrangement while maintaining a strong commitment to customer satisfaction.

You will resolve issues, answer inquiries, and provide detailed product and policy information to ensure a positive brand experience. The position emphasizes professionalism, independence, and timely communication.