Bakery Customer Service Specialist - Full-Time

Groove; Raha; Remote; IDR 72,540,000 - 111,600,000; Full time

Benefits offered by this job

Remote-friendly

Fully remote work arrangement

Health, dental, and vision insurance

Home office equipment and internet

Training and career development

Job summary

Groove is seeking a motivated Customer Service Specialist to join its expanding remote-ready team. You will be the voice of the brand, handling inquiries via phone, email, and live chat while delivering empathetic, timely support to a diverse customer base.

You will maintain strong product knowledge, document interactions in the CRM, and look for ways to improve the customer experience. Remote work flexibility is available, with opportunities for growth and training.

Qualifications

• Previous experience in customer service, ideally remote.
• Excellent written and verbal communication with a friendly tone.
• Strong problem-solving and patient, customer-focused demeanor.
• Proficient with CRM and helpdesk/ticketing tools.
• Ability to work independently in a remote environment.
• Education to at least high school; higher education preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate product information and troubleshoot issues.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience.
• Manage escalations and ensure timely resolution of complex issues.
• Maintain up-to-date product knowledge and service standards.

Skills

Excellent communication

Remote work

Empathy-driven support

CRM & helpdesk tools

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

Helpdesk software

Ticketing systems

Job description

Our client is actively seeking a motivated and customer-centric Customer Service Specialist to join their fully remote team. In this vital role, you will be the voice of the company, providing exceptional support and assistance to our diverse customer base. Your ability to communicate effectively and resolve inquiries with empathy and efficiency will be key to success. This position offers the flexibility and autonomy of working from home, supported by a collaborative virtual environment that fosters professional growth and recognizes outstanding contributions to customer satisfaction. Join us and make a tangible impact from anywhere.

About the Role

Our client is actively seeking a motivated and customer-centric Customer Service Specialist to join their fully remote team. In this vital role, you will be the voice of the company, providing exceptional support and assistance to our diverse customer base. Your ability to communicate effectively and resolve inquiries with empathy and efficiency will be key to success. This position offers the flexibility and autonomy of working from home, supported by a collaborative virtual environment that fosters professional growth and recognizes outstanding contributions to customer satisfaction. Join us and make a tangible impact from anywhere.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product information, troubleshoot issues, and guide customers towards solutions.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Manage customer escalations and ensure timely resolution of complex issues.
• Maintain a high level of product knowledge and service standards.

Requirements

• Previous experience in a customer service role, ideally in a remote setting.
• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving capabilities and a patient, customer-focused demeanor.
• Proficiency with helpdesk software, ticketing systems, and CRM tools.
• Demonstrated ability to work independently and manage workload effectively in a remote environment.
• High school diploma or equivalent; associate's or bachelor's degree preferred.

Benefits

• Competitive monthly compensation with performance incentives.
• Fully remote work arrangement, promoting work-life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Allowance for home office equipment and internet.
• Opportunities for ongoing training and career development in customer relations.

Customer Service Specialist (Remote Option)

Our client is looking for a dedicated Customer Service Specialist to join their expanding team, serving customers in the Semarang area and beyond. This role emphasizes providing outstanding support and ensuring customer satisfaction through various communication channels. While based in the region, this position offers a significant degree of flexibility, with the potential for a fully remote work arrangement. You will be instrumental in resolving customer issues, answering inquiries, and contributing to a positive brand image.

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their expanding team, serving customers in the Semarang area and beyond.