Customer Service Specialist — Espresso Experience
Groove
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Job summary
Groove in Bogor is seeking a Customer Service Specialist to enhance the shopping experience at our retail location. The role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive.
As the primary contact for customer support, you will act as a brand ambassador and problem-solver, contributing to customer loyalty and satisfaction in West Java.
Responsibilities
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- Provide detailed information about products, services, and store policies.
- Process returns.
Job description
Groove in Bogor is seeking a Customer Service Specialist to enhance the shopping experience at our retail location. The role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive.
As the primary contact for customer support, you will act as a brand ambassador and problem-solver, contributing to customer loyalty and satisfaction in West Java.
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