Relation Officer - Kudus (Jawa Tengah)

Agent & Co (Contact Center Services); Kudus; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Agent & Co in Kudus, Jawa Tengah, seeks a full-time Relation Officer to manage customer relationships on-site. The role involves handling calls, answering inquiries, and providing accurate product/service information.

Requirements include a bachelor degree and strong communication, with emphasis on customer service, organization, and confidentiality. Flexibility in hours and teamwork across departments are expected.

Qualifications

• Bachelor degree in any major.
• Strong communication and interpersonal skills.
• Customer service and relationship management capabilities, including problem-solving and follow-up.
• Organizational and time management skills, with attention to detail in a fast-paced environment.
• Ability to work flexible hours, maintain confidentiality of customer data, and adhere to company policies.
• On-site in Kudus and able to collaborate with diverse teams.

Responsibilities

• Handle incoming and outgoing calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve issues and document customer interactions.
• Follow up to ensure customer satisfaction.
• Collaborate with internal teams to escalate complex cases and share feedback for service improvement.

Skills

Bachelor degree

Communication skills

Customer service

Time management

On-site Kudus

Education

Bachelor degree

Job description

Company Description Agent & Co is a contact center services provider focused on delivering tailored solutions that help organizations create better customer experiences. The company partners with businesses to optimize customer interactions, streamline communication processes, and improve service quality. By offering flexible and scalable contact center solutions, Agent & Co supports clients in meeting their operational and customer satisfaction goals. Applicants can explore more about the company’s services, culture, and clients through its official website. Agent & Co aims to be a trusted partner for businesses seeking effective customer service and engagement strategies.

Role Description The Relation Officer – Kudus (Jawa Tengah) is a full-time, on-site role responsible for managing and nurturing relationships with customers and clients. In this position, the Relation Officer will handle incoming and outgoing calls, respond to customer inquiries, and provide accurate information about products and services. The role involves resolving issues, documenting customer interactions, and following up to ensure satisfaction. The Relation Officer will collaborate with internal teams to escalate complex cases, share customer feedback, and support service improvement initiatives. This role is based at the Agent & Co location in Kudus and requires consistent on-site presence to support day-to-day operations.

Qualifications

• Bachelor degree in any major
• Strong communication and interpersonal skills, with the ability to handle customer interactions professionally and empathetically.
• Customer service and relationship management capabilities, including problem-solving, conflict resolution, and follow-up.
• Organizational and time management skills, with attention to detail and the ability to work in a fast-paced environment.
• Ability to work flexible hours as needed, maintain confidentiality of customer data, and adhere to company policies and procedures.
• Comfortable working on-site in Kudus and collaborating with diverse teams.