Customer Relations Officer (Jakarta Only)

Viction.id; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Viction.id is seeking a Customer Relations Specialist in Jakarta to handle day-to-day interactions with learners and community members, ensuring a positive experience across touchpoints. You will respond to inquiries, support onboarding, and assist with platform navigation.

You will monitor feedback, contribute to customer satisfaction initiatives, and collaborate with internal teams to improve services and content.

Qualifications

• Experience in customer-facing roles, preferably in education, fintech, or digital platforms.
• Strong customer service and support skills to handle inquiries and resolve issues.
• Clear and professional communication with customers and internal teams.
• Independently manage multiple tasks with accuracy and responsiveness.
• On-site work in South Jakarta; basic English is a plus.

Responsibilities

• Respond to inquiries from learners and community members in a timely and professional manner.
• Provide timely customer support and assist with onboarding and platform navigation.
• Resolve issues and guide users through platform features and processes.
• Monitor feedback and contribute to satisfaction and retention initiatives.
• Collaborate with internal teams to improve services and content.

Skills

Customer service

Communication

Customer retention

Issue resolution

Education/fintech familiarity

Job description

The Customer Relations Specialist member will handle day-to-day communication with learners and community members, ensuring a positive experience across all touchpoints and channels. Responsibilities include responding to inquiries, providing timely customer support, and assisting users with onboarding, platform navigation, and issue resolution. The role also involves monitoring feedback, contributing to customer satisfaction and retention initiatives, and collaborating with internal teams to improve services and content. This is a full-time, on-site role based in Jakarta, Indonesia, requiring close coordination with the team at the Sudirman office.

Qualifications :

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess solid Communication skills to interact clearly and professionally with customers and internal teams.
• Candidates should possess Customer Satisfaction and Customer Retention skills to help build long-term relationships and enhance user loyalty.
• Relevant experience in customer-facing roles, preferably in education, fintech, or digital platforms.
• Ability to work on-site in South Jakarta, manage multiple tasks, and maintain accuracy and responsiveness.
• Familiarity with trading or an interest in financial education is an advantage.
• Proficiency in Indonesian and basic English communication is beneficial.