Kudus On-Site Customer Relations Officer

Agent & Co (Contact Center Services); Kudus; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Agent & Co in Kudus, Jawa Tengah, seeks a full-time Relation Officer to manage customer relationships on-site. The role involves handling calls, answering inquiries, and providing accurate product/service information.

Requirements include a bachelor degree and strong communication, with emphasis on customer service, organization, and confidentiality. Flexibility in hours and teamwork across departments are expected.

Qualifications

• Bachelor degree in any major.
• Strong communication and interpersonal skills.
• Customer service and relationship management capabilities, including problem-solving and follow-up.
• Organizational and time management skills, with attention to detail in a fast-paced environment.
• Ability to work flexible hours, maintain confidentiality of customer data, and adhere to company policies.
• On-site in Kudus and able to collaborate with diverse teams.

Responsibilities

• Handle incoming and outgoing calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve issues and document customer interactions.
• Follow up to ensure customer satisfaction.
• Collaborate with internal teams to escalate complex cases and share feedback for service improvement.

Skills

Bachelor degree

Communication skills

Customer service

Time management

On-site Kudus

Education

Bachelor degree

Job description

Agent & Co in Kudus, Jawa Tengah, seeks a full-time Relation Officer to manage customer relationships on-site. The role involves handling calls, answering inquiries, and providing accurate product/service information.

Requirements include a bachelor degree and strong communication, with emphasis on customer service, organization, and confidentiality. Flexibility in hours and teamwork across departments are expected.