Customer Relations Officer

Viction.id (Branch Sona Topas ); Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Viction.id (Branch Sona Topas ) in the Jakarta Metropolitan Area is seeking a Customer Relations Officer to handle daily customer interactions across channels and resolve inquiries promptly.

You will monitor satisfaction, document feedback, and coordinate with internal teams to improve services, while building strong client relationships and supporting service delivery commitments on-site in the Jakarta Metropolitan Area.

Qualifications

• Strong interpersonal and communication skills to clearly convey information and build trust with customers and internal teams.
• Experience in customer support or client relations to manage inquiries and maintain long-term relationships.
• Ability to monitor service quality, gather feedback, and support initiatives to improve the customer journey.
• Analytical mindset to identify patterns in customer issues and suggest practical improvements.
• Proficiency in Indonesian; English is an advantage for broader communication.
• Problem-solving ability, attention to detail, and a customer-focused mindset.
• Willingness to work on-site in the Jakarta Metropolitan Area and collaborate in fast-paced environments.

Responsibilities

• Handle daily customer interactions through various channels and respond to inquiries.
• Resolve customer issues in a timely and professional manner.
• Monitor customer satisfaction, document feedback, and coordinate with internal teams to improve services.
• Build and maintain strong client relationships and follow up on service delivery commitments.
• Prepare simple reports and support customer-related administrative tasks.
• Contribute ideas to enhance the overall customer experience.

Skills

Interpersonal skills

Customer support

Client relations

Analytical skills

Indonesian fluency

English advantage

Problem solving

Attention to detail

Collaboration

On-site readiness

Education

Diploma or bachelor’s degree in Business/Communications/Marketing or related field

Job description

This full-time, on-site Customer Relations Officer role at Viction.id (Branch Sona Topas) is based in the Jakarta Metropolitan Area. The Customer Relations Officer will handle daily customer interactions through various channels, respond to inquiries, and resolve issues in a timely and professional manner. The role includes monitoring customer satisfaction, documenting feedback, and coordinating with internal teams to improve services and processes. The individual will build and maintain strong client relationships, follow up on service delivery, and ensure that customer commitments are met. The Customer Relations Officer will also prepare simple reports, support customer-related administrative tasks, and contribute ideas to enhance the overall customer experience.

Qualifications

• Candidates should possess strong Interpersonal Skills to communicate clearly, build trust, and collaborate effectively with customers and internal teams.
• Candidates should possess Customer Support and Client Relations skills to manage inquiries, provide solutions, and maintain long-term, positive relationships.
• Candidates should possess Customer Satisfaction skills to monitor service quality, gather feedback, and support initiatives that improve the customer journey.
• Candidates should possess Analytical Skills to identify patterns in customer issues, interpret basic data, and recommend practical improvements.
• Candidates should have solid verbal and written communication skills in Indonesian; English proficiency is an advantage.
• Candidates should demonstrate problem-solving ability, attention to detail, and a customer-focused mindset.
• Candidates should be comfortable working on-site in the Jakarta Metropolitan Area and collaborating in a fast-paced environment.
• A diploma or bachelor’s degree in Business, Communications, Marketing, or a related field, and prior experience in customer service or client relations, are preferred.