Customer Experience & Relations Specialist

Viction.id (Branch Sona Topas ); Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Viction.id (Branch Sona Topas ) in the Jakarta Metropolitan Area is seeking a Customer Relations Officer to handle daily customer interactions across channels and resolve inquiries promptly.

You will monitor satisfaction, document feedback, and coordinate with internal teams to improve services, while building strong client relationships and supporting service delivery commitments on-site in the Jakarta Metropolitan Area.

Qualifications

• Strong interpersonal and communication skills to clearly convey information and build trust with customers and internal teams.
• Experience in customer support or client relations to manage inquiries and maintain long-term relationships.
• Ability to monitor service quality, gather feedback, and support initiatives to improve the customer journey.
• Analytical mindset to identify patterns in customer issues and suggest practical improvements.
• Proficiency in Indonesian; English is an advantage for broader communication.
• Problem-solving ability, attention to detail, and a customer-focused mindset.
• Willingness to work on-site in the Jakarta Metropolitan Area and collaborate in fast-paced environments.

Responsibilities

• Handle daily customer interactions through various channels and respond to inquiries.
• Resolve customer issues in a timely and professional manner.
• Monitor customer satisfaction, document feedback, and coordinate with internal teams to improve services.
• Build and maintain strong client relationships and follow up on service delivery commitments.
• Prepare simple reports and support customer-related administrative tasks.
• Contribute ideas to enhance the overall customer experience.

Skills

Interpersonal skills

Customer support

Client relations

Analytical skills

Indonesian fluency

English advantage

Problem solving

Attention to detail

Collaboration

On-site readiness

Education

Diploma or bachelor’s degree in Business/Communications/Marketing or related field

Job description

Viction.id (Branch Sona Topas ) in the Jakarta Metropolitan Area is seeking a Customer Relations Officer to handle daily customer interactions across channels and resolve inquiries promptly.

You will monitor satisfaction, document feedback, and coordinate with internal teams to improve services, while building strong client relationships and supporting service delivery commitments on-site in the Jakarta Metropolitan Area.