Regional Seller Operations and Strategy (Shopee)

Shopee; Indonesia; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Shopee is seeking a results-driven Ops Manager to optimize seller operations. The role focuses on analyzing performance metrics, driving improvements, and collaborating with cross-functional teams to enhance platform policies and processes.

Ideal candidates bring 1–3 years in management consulting or tech, strong analytical and stakeholder-management skills, and proficiency in SQL/Excel. You will work across markets to resolve seller-related issues and improve the seller experience.

Qualifications

• Degree in Business, Engineering, or related field.
• 1–3 years of experience in management consulting; tech experience is a plus.
• Strong analytical thinking, critical reasoning, and problem-solving.

Responsibilities

• Monitor and analyze seller performance metrics to identify areas for improvement and drive performance enhancements.
• Take ownership of complex seller-related issues and work with cross-functional teams to resolve them.
• Identify process inefficiencies, implement automation, and share best practices for operational excellence.
• Collaborate with product, engineering, and local markets to address seller issues and deliver solutions.
• Use data analytics to detect trends, gaps, and insights to optimize seller operations.

Skills

Analytical thinking

Critical reasoning

Problem solving

Stakeholder management

Communication

Interpersonal skills

Data-driven decisions

Cross-functional collaboration

Adaptability

Education

Degree in Business or Engineering

Tools

SQL

Excel

Job description

Job Description:

• Optimize Seller Ops Strategy: Monitor and analyze seller performance metrics (e.g., fulfilment & shipping, penalty policy, seller programs) to identify areas for improvement. Proactively work with sellers and enablers to drive performance improvements and enhance platform policies
• Solve Real-world Problem: Take ownership of complex seller-related issues and work with cross-functional teams to resolve them in a timely and efficient manner
• Ops excellence with AI & Automation: Optimize seller operations by identifying process inefficiencies, implementing automation, and introducing best practices. Act as a subject matter expert on operational processes and policies
• Cross-functional Collaboration: Collaborate with internal teams such as product, engineers, and local markets to address seller-related issues and deliver solutions that enhance the seller experience
• Data-Driven Insights: Use data analytics to monitor trends, identify performance gaps, and develop actionable insights to optimize seller operations

Requirements:

• Relevant Degree in Business, Engineering, or a related field
• 1-3 years working experience in management consulting, experience in a technology company is a plus
• Proficiency in analytical thinking, critical reasoning, and problem-solving
• Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds
• Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to apply analytical thinking with strong interest in working with large data sets
• Experience/proficiency in SQL and/or excel is required
• Ability to thrive in a dynamic and collaborative environment