Seller Acquisition

Shopee Internasional Indonesia; Jakarta Utara; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Shopee Internasional Indonesia is seeking a proactive Account Manager to drive seller engagement for our targeted program in Jakarta. You will manage seller onboarding, educate on program benefits, and coordinate with cross-functional teams to resolve blockers and improve performance.

You will conduct outbound outreach, communicate new features and incentives, track engagement metrics, and strive to meet activation targets while learning and growing from feedback.

Qualifications

• Bachelor's degree from any major.
• Experience in account management, customer support, or business development is a plus.

Responsibilities

• Manage and acquire sellers to increase seller engagement within the targeted program.
• Conduct proactive outreach (calls or chats) to sellers to educate and explain program benefits and how it can help sellers’ operational challenges.
• Communicate new features, policies, and exclusive deals/incentives.
• Identify sellers’ program engagement blockers and address solutions.
• Monitor pitching and portfolio performance to identify risks, blockers, and growth opportunities.
• Record, escalate and monitor issues/feedback of system and operations to resolve blockers preventing program engagement.
• Meet program pitching and activation targets set by the team.

Skills

Strong communication

Persuasion & negotiation

Data-driven analysis

Outbound outreach

Education

Bachelor's degree (any major)

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible in managing and acquiring sellers to increase seller engagement within the targeted program
• Conduct proactive outreach (calls or chats) to sellers to educate and explain program benefits and how it can help sellers operational challenges
• Communicate new features, policies, and exclusive deals/incentives
• Identify sellers’ program engagement blocker and understand real seller pain points to accurately address solutions
• Monitor pitching and portfolio performance regularly to identify risk, blocker, and growth opportunities from managed sellers
• Record, **escalate** and monitor issues/feedback of system and operations to resolve seller blockers that are preventing program engagement
• Meet program pitching and activation target set by team

Requirements:

• Bachelor's degree from any major
• Any experience in account management, customer support, or business development is a plus point
• Strong communication, persuasion, and negotiation skills
• Comfortable with outbound/proactive outreach and handling seller objections
• Data-driven approach to tracking pitch and reactivation performance
• Ability to work collaboratively with cross-functional teams
• Have a strong willingness to learn & grow based on feedback

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