Regional MIS Support

Golden Agri-Resources (GAR); Kalimantan Tengah; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Golden Agri-Resources (GAR) in Kalimantan Tengah is seeking an IT Support Specialist to deliver reliable user support across the organization. You will troubleshoot hardware and software issues, manage escalation, and maintain daily IT operations in Kalimantan Tengah.

The role requires a Bachelor's in Engineering (Computer/Telecommunication) or equivalent, at least 3 years' experience, and a hands-on approach with PC/LAN.

Qualifications

• Bachelor's degree in Engineering (Computer/Telecommunication) or equivalent.
• At least 3 years of working experience in IT/support.
• Staff level position placed in Kalimantan Tengah.

Responsibilities

• Provide internal and external IT customer support.
• Apply knowledge of operating environment and tools to troubleshoot.
• Expedite resolution of escalated IT issues.
• Perform PC/LAN troubleshooting and contribute to support processes.
• Produce reports and metrics as defined.

Skills

Customer support

Troubleshooting

PC/LAN knowledge

Reporting and metrics

Process improvement

Education

Bachelor’s Degree in Engineering (Computer/Telecommunication) or equivalent

Job description

Job Description Summary:

Deliver reliable IT support by handling troubleshooting, resolving escalated issues, and maintaining daily operational systems while supporting process improvement and reporting activities.

Job Description:

• Provides customer support services to internal and external customers.
• Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.
• Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
• Applies strong PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined.

Job Requirement:

• Candidate must possess at least a Bachelor’s Degree, Engineering(Computer/Telecommunication)or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.
• Full-Time position(s) available.
• Placement at Kalimantan Tengah

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