Regional MIS Support

Golden Agri Resources; Kalimantan Tengah; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Golden Agri Resources in Indonesia is seeking an IT Support Specialist to deliver reliable technical assistance for internal and external customers, troubleshoot issues, and maintain daily operational systems. You will apply PC/LAN knowledge and contribute to process improvement.

The role requires a Bachelor's degree in Computer/Telecommunication Engineering and at least 3 years of IT experience. It is a full-time, on-site position stationed in Kalimantan Tengah, with opportunities to produce

Qualifications

• Bachelor's degree in Computer/Telecommunication Engineering or equivalent.
• At least 3 years of working experience in the related field.
• Full-Time position(s) available. Placement at Kalimantan Tengah.

Responsibilities

• Provide customer support services to internal and external customers.
• Expedite resolution of escalated IT issues and investigate root causes.
• Apply PC/LAN knowledge for daily troubleshooting of issues.
• Participate in defining support processes, procedures and producing reports and metrics.

Skills

IT support

Troubleshooting

Escalation management

Reporting

Education

Bachelor's degree in Computer/Telecommunication Engineering

Tools

PC/LAN knowledge

Job description

Job Description Summary

Deliver reliable IT support by handling troubleshooting, resolving escalated issues, and maintaining daily operational systems while supporting process improvement and reporting activities.

Job Description

Provides customer support services to internal and external customers. Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications. Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues. Applies strong PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined.

Job Requirement

Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent. At least 3 year(s) of working experience in the related field is required for this position. Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent. Full-Time position(s) available. Placement at Kalimantan Tengah

Why join us?

We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production. Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations, across Indonesia. Besides bulk and industrial oil, our refined products are also marketed under several brands well-loved consumer brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia. Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992. A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations. Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.