Regional IT Service Engineer & ITIL Specialist

Pengiklan Anonim; Jawa Barat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Pengiklan Anonim in West Java, Indonesia seeks an IT Service Coordinator to respond to software and hardware requests, manage infrastructure projects, and ensure stable operations across regional facilities.

You will drive service improvements, document processes per ITIL, coordinate with business units, and support information security measures while analyzing daily data to identify recurring issues and propose concrete enhancements.

Responsibilities

• Respond to IT software and hardware requests to ensure stable regional operations.
• Conduct needs assessment and follow-up of IT infrastructure projects such as conference room setups, cabinet and printer installation and configuration.
• Improve user satisfaction, continuous service improvement, and prepare regular service reports.
• Participate in IT service management process planning, management system construction and documentation.
• Align with business units to coordinate regional operation and maintenance resources.
• Participate in information security construction and conduct checks in case of violations.
• Analyze daily service data, identify repetitive and typical problems, and propose improvements.
• Make standard IT service processes according to ITIL principles.

Job description

Pengiklan Anonim in West Java, Indonesia seeks an IT Service Coordinator to respond to software and hardware requests, manage infrastructure projects, and ensure stable operations across regional facilities.

You will drive service improvements, document processes per ITIL, coordinate with business units, and support information security measures while analyzing daily data to identify recurring issues and propose concrete enhancements.