Remote IT Helpdesk & Incident Resolver

Integrasi Logistik Cipta Solusi; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Relocation assistance (domestic)

Job summary

Integrasi Logistik Cipta Solusi is seeking a remote-capable IT helpdesk specialist to manage operations, service quality and assurance in line with company standards.

You will coordinate with operations, maintenance and call center teams to handle disturbances and troubleshoot incidents across applications, databases, middleware, servers, storage, network and devices; document and report activities; and drive continuous improvement.

Qualifications

• Experience with Windows and Linux server operating systems.
• Ability to diagnose errors.
• Parsing application and system logs.
• Excellent written and verbal communication for documentation.
• Ability to work remotely in follow-the-sun support.
• Experience with high-throughput web applications and network services.
• Ability to prioritize tasks with minimal direction.
• Ability to work independently and as part of a team.

Responsibilities

• Perform helpdesk operations, service quality and assurance according to company standards.
• Coordinate with operation and maintenance team and call center in handling disturbances, and troubleshooting incidents ranging from applications, databases, middleware platforms, servers, storage, network and devices.
• Create and document all helpdesk, service quality and assurance activity reports.
• Identify and analyze helpdesk activities, service quality and assurance.
• Follow up on the results of the evaluation of the achievement of monthly work plans and targets from the Direct Supervisor, with the aim of continuous improvement.

Skills

Windows/Linux server administration

Log analysis

Troubleshooting

Independent & team worker

Follow-the-sun support

High-throughput systems experience

Task prioritization

Documentation/communication

Job description

Integrasi Logistik Cipta Solusi is seeking a remote-capable IT helpdesk specialist to manage operations, service quality and assurance in line with company standards.

You will coordinate with operations, maintenance and call center teams to handle disturbances and troubleshoot incidents across applications, databases, middleware, servers, storage, network and devices; document and report activities; and drive continuous improvement.