Regional Field Collections Leader for West & Central Java

Cermati Fintech Group; Kota Semarang; On-site; IDR 279,000,000 - 468,720,000; Full time

Job summary

Cermati Fintech Group in Semarang is seeking a seasoned Collection Operations Manager to lead end-to-end collection processes and ensure regulatory compliance. You will partner with the Collection Head and senior leaders to drive efficiency and reduce credit loss.

The role oversees budgeting, staffing and performance metrics, collaborates with Product, HR, Finance, Sales, and BI, and covers Jawa Barat and Jawa Tengah regions, requiring strong leadership, data analysis, and a proactive,

Qualifications

• Bachelor degree from a reputable university.
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Strong ability in data analysis and performance/operations metrics.
• Outstanding communication and people management skills.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Superior (Collection Head) as well as other top management.
• Ensure that the company runs with legality and conformity to established regulations.
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements.
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity.
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability).
• Manage customer support processes and manage them to enhance customer satisfaction.
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
• Handle Area Jawa Barat dan Jawa Tengah

Skills

Leadership

People management

Communication

Data analysis

Multi-tasking

Self-management

Target setting

Education

Bachelor Degree (S1) from Reputable University

Job description

Cermati Fintech Group in Semarang is seeking a seasoned Collection Operations Manager to lead end-to-end collection processes and ensure regulatory compliance. You will partner with the Collection Head and senior leaders to drive efficiency and reduce credit loss.

The role oversees budgeting, staffing and performance metrics, collaborates with Product, HR, Finance, Sales, and BI, and covers Jawa Barat and Jawa Tengah regions, requiring strong leadership, data analysis, and a proactive,