Regional Field Collection Manager - Jawa Timur Bali Nusra

PT Dwi Cermat Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

PT Dwi Cermat Indonesia is seeking a Regional Field Collection Manager for Jawa Timur Bali Nusra. You will lead collection operations, ensure regulatory compliance, and drive data-driven process improvements across multiple functions to boost efficiency and profitability.

The role demands strong leadership, 3+ years in collection operations, and collaboration with finance, product, and HR teams. Based in Surabaya with a focus on Jawa Timur and Bali Nusra.

Qualifications

• Bachelor degree from reputable university.
• Strong persistence to meet operation targets.
• Highly self-managed & motivated; able to multi-task.
• 3+ years as Collection Operation Manager or equivalent.
• Strong organizational and leadership ability.
• Experience in consumer lending products or multi finance companies is a plus.
• Excellent decision-making and action orientation.

Responsibilities

• Oversee and manage the company's collection operations.
• Liaise with Collection Head and top management.
• Ensure legality and regulatory compliance of operations.
• Review efficiency via data-driven analysis and implement improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI.
• Review budgets to balance cost vs credit loss and profitability.
• Manage customer support processes to enhance satisfaction.
• Staffing, resource allocation, and KPI/target setting for growth.

Skills

Leadership

Data analysis

Multi-tasking

Self-management

Collaboration

Decision making

Education

Bachelor Degree

Job description

Regional Field Collection Manager - Jawa Timur Bali Nusra

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (CollectionHead) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product,HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi FinanceCompany.
• Excellent ability to make decisions, take actions, and make things happen