Regional Field Collections Lead - Data-Driven Ops & Growth

Cermati.com; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

Cermati.com in Surabaya region seeks a Regional Field Collection Manager to oversee collection operations across Jawa Timur, Bali Nusra. You will lead a team, coordinate with Collection Head and top management, ensure legal compliance, and drive data-driven improvements in collection processes.

You will collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI functions to boost efficiency, balance costs with credit losses, and achieve growth targets while maintaining

Qualifications

• Bachelor Degree from a reputable university.
• 3+ years proven experience in Collection Operations or similar.
• Strong leadership and organizational skills.
• Data-driven mindset with performance metrics knowledge.
• Capable of multi-tasking and working in a collaborative environment.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Collection Head and top management.
• Ensure legality and regulatory compliance of operations.
• Review efficiency of collection processes, policies, and people using data-driven analysis and implement improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency and productivity.
• Review and adjust operational budgets balancing cost and credit loss.
• Manage customer support processes and KPIs, ensuring capacity meets growth targets.

Skills

Leadership

Data analysis

Multi-tasking

Self-management

Operational metrics

Decision making

Experience in consumer lending

Education

Bachelor Degree

Job description

Cermati.com in Surabaya region seeks a Regional Field Collection Manager to oversee collection operations across Jawa Timur, Bali Nusra. You will lead a team, coordinate with Collection Head and top management, ensure legal compliance, and drive data-driven improvements in collection processes.

You will collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI functions to boost efficiency, balance costs with credit losses, and achieve growth targets while maintaining