Regional Field Collections & Operations Lead

Cermati Fintech Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Cermati Fintech Group in Surabaya, Indonesia, seeks a Collection Operations Manager to lead the collection operations, ensure regulatory compliance, and drive process improvements through data analysis.

You will liaise with the Collection Head and top management, coordinate with Product, HR, Finance, Sales, and BI, and manage staffing and KPIs to support growth. Strong leadership and analytics are essential.

Qualifications

• Bachelor degree (S1) from reputable university.
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Strong leadership, organizational ability and collaboration skills.
• Excellent communication and people management.
• Sound data analysis and performance metrics knowledge.

Responsibilities

• Manage and be responsible for the Collection Operations of the company.
• Liaise with Collection Head and other top management.
• Ensure legality and regulatory conformity of the company.
• Review efficiency of collection processes, policies and staff via data-driven analysis and improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti Fraud and BI to boost efficiency.
• Review and adjust operational budgets balancing cost, credit loss and profitability.
• Manage customer support processes to enhance satisfaction.
• Staffing, resource allocation, KPI/target setting and measuring capacity to meet growth targets.

Skills

Leadership

Data analysis

Communication

People management

Multi-tasking

Self-management

Decision making

Education

Bachelor degree (S1) from reputable university

Job description

Cermati Fintech Group in Surabaya, Indonesia, seeks a Collection Operations Manager to lead the collection operations, ensure regulatory compliance, and drive process improvements through data analysis.

You will liaise with the Collection Head and top management, coordinate with Product, HR, Finance, Sales, and BI, and manage staffing and KPIs to support growth. Strong leadership and analytics are essential.