Regional Field Collection Manager - Jawa Timur Bali Nusra

Cermati Fintech Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Cermati Fintech Group in Surabaya, Indonesia, seeks a Collection Operations Manager to lead the collection operations, ensure regulatory compliance, and drive process improvements through data analysis.

You will liaise with the Collection Head and top management, coordinate with Product, HR, Finance, Sales, and BI, and manage staffing and KPIs to support growth. Strong leadership and analytics are essential.

Qualifications

• Bachelor degree (S1) from reputable university.
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Strong leadership, organizational ability and collaboration skills.
• Excellent communication and people management.
• Sound data analysis and performance metrics knowledge.

Responsibilities

• Manage and be responsible for the Collection Operations of the company.
• Liaise with Collection Head and other top management.
• Ensure legality and regulatory conformity of the company.
• Review efficiency of collection processes, policies and staff via data-driven analysis and improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti Fraud and BI to boost efficiency.
• Review and adjust operational budgets balancing cost, credit loss and profitability.
• Manage customer support processes to enhance satisfaction.
• Staffing, resource allocation, KPI/target setting and measuring capacity to meet growth targets.

Skills

Leadership

Data analysis

Communication

People management

Multi-tasking

Self-management

Decision making

Education

Bachelor degree (S1) from reputable university

Job description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Job Description

• Handle Area Jawa Timur, Bali dan Nusa Tenggara

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen