Regional Field Collections Leader - High-Impact, Agile Ops

Home Credit Indonesia; Kota Bandung; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Home Credit Indonesia is seeking a Field Collection Manager to oversee the Field Collection team in Bandung. You will lead daily operations, reporting, and systems to ensure activities run smoothly and SLA-compliant reporting.

You will monitor performance, craft strategies to improve processes, and manage capacity planning and budgets for field coverage. English is an advantage in this role.

Qualifications

• Bachelor’s degree from any major.
• Over 10 years experience in Area/Field Collection.
• Experience leading a large team; people management is mandatory.
• Strong capability to manage people and streamline business processes.
• Target-oriented, agile environment with high mobility; English is a plus.

Responsibilities

• Manage daily operations, reporting and systems for the Field Collection team to ensure activities run smoothly and reporting meets SLA.
• Monitor and review team performance, develop strategies to improve processes and meet targets.
• Manage capacity planning for Team Leaders and Collectors to ensure portfolios are handled effectively.
• Plan and manage midterm/long-term headcount requirements and budgets for the field coverage.
• Ensure all field team processes comply with SOPs and coordinate with Legal for recovery processes.

Skills

People management

Team leadership

Performance management

Education

Bachelor's degree

Job description

Home Credit Indonesia is seeking a Field Collection Manager to oversee the Field Collection team in Bandung. You will lead daily operations, reporting, and systems to ensure activities run smoothly and SLA-compliant reporting.

You will monitor performance, craft strategies to improve processes, and manage capacity planning and budgets for field coverage. English is an advantage in this role.