Regional Field Collection Manager - Jawa Timur Bali Nusra

Cermati.com; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

Cermati.com in Surabaya region seeks a Regional Field Collection Manager to oversee collection operations across Jawa Timur, Bali Nusra. You will lead a team, coordinate with Collection Head and top management, ensure legal compliance, and drive data-driven improvements in collection processes.

You will collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI functions to boost efficiency, balance costs with credit losses, and achieve growth targets while maintaining

Qualifications

• Bachelor Degree from a reputable university.
• 3+ years proven experience in Collection Operations or similar.
• Strong leadership and organizational skills.
• Data-driven mindset with performance metrics knowledge.
• Capable of multi-tasking and working in a collaborative environment.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Collection Head and top management.
• Ensure legality and regulatory compliance of operations.
• Review efficiency of collection processes, policies, and people using data-driven analysis and implement improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency and productivity.
• Review and adjust operational budgets balancing cost and credit loss.
• Manage customer support processes and KPIs, ensuring capacity meets growth targets.

Skills

Leadership

Data analysis

Multi-tasking

Self-management

Operational metrics

Decision making

Experience in consumer lending

Education

Bachelor Degree

Job description

Regional Field Collection Manager - Jawa Timur Bali Nusra

• Full-time
• Responsibilities:
  • Manage and responsible for the Collection Operations of the company
  • Liaise with Superior (CollectionHead) as well as other top management
  • Ensure that the company runs with legality and conformity to established regulations
  • Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
  • Collaborate with various functions (Product,HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
  • Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
  • Manage customer support processes and manage them to enhance customer satisfaction
  • Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
• Requirements:
  • Hold Bachelor Degree (S1) from Reputable University
  • Have great persistence and endurance to meet operation target,
  • Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
  • At least 3 years proven experience as Collection Operation Manager or equivalent position.
  • At least 3 years proven excellent organizational and leadership ability
  • Sound knowledge of data analysis and performance/ operations metrics.
  • Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi FinanceCompany.
  • Excellent ability to make decisions, take actions, and make things happen