Regional Field Collection Lead - East Java, Bali & NTB

Indodana; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 250,000,000 - 500,000,000; Full time

Job summary

Indodana in Surabaya, Indonesia seeks a seasoned Collection Operations Manager to lead end-to-end collection activities. You will drive process improvements, ensure regulatory compliance, and coordinate with Product, HR, Finance, Sales, and BI to optimize efficiency and outcomes.

The role requires strong leadership, deep data analysis skills, and a proven track record in consumer lending operations. Expect strategic budgeting, staffing, and KPI management to support company growth.

Qualifications

• Bachelor Degree from a reputable university.
• 3+ years proven experience in Collection Operations or equivalent.
• Strong leadership and organizational abilities.
• Excellent communication and people management skills.
• Sound knowledge of data analysis and performance metrics.
• Experience in consumer lending products or multi-finance favored.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Superior (Collection Head) and top management.
• Ensure legality and conformity to regulations.
• Review efficiency of collection processes, policies, and people using data-driven analysis.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency.
• Review budgets to balance cost vs credit loss and profitability.
• Oversee customer support processes to enhance satisfaction.
• Staffing, resource allocation, KPI/Target setting, and capacity planning for growth.

Skills

Leadership

Data analysis

Stakeholder management

Communication

Multi-tasking

Education

Bachelor Degree

Job description

Indodana in Surabaya, Indonesia seeks a seasoned Collection Operations Manager to lead end-to-end collection activities. You will drive process improvements, ensure regulatory compliance, and coordinate with Product, HR, Finance, Sales, and BI to optimize efficiency and outcomes.

The role requires strong leadership, deep data analysis skills, and a proven track record in consumer lending operations. Expect strategic budgeting, staffing, and KPI management to support company growth.