Regional Field Collection Manager - Jawa Timur Bali Nusra

Indodana; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 250,000,000 - 500,000,000; Full time

Job summary

Indodana in Surabaya, Indonesia seeks a seasoned Collection Operations Manager to lead end-to-end collection activities. You will drive process improvements, ensure regulatory compliance, and coordinate with Product, HR, Finance, Sales, and BI to optimize efficiency and outcomes.

The role requires strong leadership, deep data analysis skills, and a proven track record in consumer lending operations. Expect strategic budgeting, staffing, and KPI management to support company growth.

Qualifications

• Bachelor Degree from a reputable university.
• 3+ years proven experience in Collection Operations or equivalent.
• Strong leadership and organizational abilities.
• Excellent communication and people management skills.
• Sound knowledge of data analysis and performance metrics.
• Experience in consumer lending products or multi-finance favored.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Superior (Collection Head) and top management.
• Ensure legality and conformity to regulations.
• Review efficiency of collection processes, policies, and people using data-driven analysis.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency.
• Review budgets to balance cost vs credit loss and profitability.
• Oversee customer support processes to enhance satisfaction.
• Staffing, resource allocation, KPI/Target setting, and capacity planning for growth.

Skills

Leadership

Data analysis

Stakeholder management

Communication

Multi-tasking

Education

Bachelor Degree

Job description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Job Description

• Handle Area Jawa Timur, Bali dan Nusa Tenggara

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen