Regional Field Collection Manager - Sulawesi

cermati fintech group; Indonesia; On-site; IDR 167,400,000 - 390,600,000; Full time

Job summary

cermati fintech group is seeking a Collection Operations Manager in Indonesia to lead collection activities, ensure regulatory compliance, and drive process improvements through data-driven analysis. You will collaborate with Product, HR, Finance, Sales, and BI to optimize efficiency and profitability while managing staffing, KPIs, and capacity for growth.

The role requires extensive leadership, excellent communication, and experience in consumer lending operations.

Qualifications

• Hold Bachelor Degree (S1) from Reputable University.
• Have great persistence and endurance to meet operation target.
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment.
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability.
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products or with Multi Finance Company.

Responsibilities

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss and profitability
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements; ensure capacity of credit operation to meet growth targets

Skills

Bachelor degree

Persistence

Self-management

Leadership

Experience: Collection Ops

Communication

Data analysis

Lending products exp

Decision making

Education

Bachelor’s degree from reputable university

Job description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen.