Regional Branch Growth & Customer Experience Lead

Ruangguru for Business; Kelapa Dua; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

Ruangguru for Business is seeking a results-driven leader to coordinate and manage branches across the regional area, ensuring smooth operations and a focus on the academic process. You will drive events, promotions, and marketing initiatives to boost student engagement and enrollment.

The role requires strong PnL understanding, market evaluation, and the ability to identify sales opportunities to optimize revenue while overseeing the end-to-end customer experience and fostering loyalty across

Qualifications

• Bachelor’s degree in any major.
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous)
• Good knowledge of people management and experience in handling a team.

Responsibilities

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment.
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue.
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.

Skills

Branch leadership

Sales & Marketing leadership

Team management

Business operations

PnL management

Education

Bachelor’s Degree

Job description

Ruangguru for Business is seeking a results-driven leader to coordinate and manage branches across the regional area, ensuring smooth operations and a focus on the academic process. You will drive events, promotions, and marketing initiatives to boost student engagement and enrollment.

The role requires strong PnL understanding, market evaluation, and the ability to identify sales opportunities to optimize revenue while overseeing the end-to-end customer experience and fostering loyalty across