FRONT OFFICE

Pemedal Beach Resort; Nusa Penida; On-site; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Health insurance

Meal allowances

Professional development

Employee discounts

Career progression

Work-life balance initiatives

Job summary

Pemedal Beach Resort is seeking a dedicated Front Office professional for our resort in Nusa Lembongan, Bali. This full-time role is the first point of contact for guests, delivering warm hospitality and top-notch service throughout their stay.

You will handle check-ins, reservations, guest inquiries and daily front desk operations, collaborating with housekeeping and other teams to ensure memorable experiences.

Qualifications

• Experience in front office, reception or guest services in hospitality.
• Excellent English communication and professional appearance.
• Strong organizational skills and ability to multitask.
• Willingness to learn PMS systems and resort procedures.

Responsibilities

• Greet guests warmly; manage check-in/check-out efficiently.
• Process reservations, modifications and cancellations in the PMS.
• Provide information on facilities, local attractions and dining options.
• Handle inquiries and resolve concerns professionally while staying calm.
• Answer calls and emails; manage front desk operations and payments.
• Maintain records of guest data and special requests.
• Coordinate with housekeeping and other departments for seamless stays.
• Assist with administrative tasks and daily reporting.

Skills

Front Office Experience

Guest Services

English Proficiency

Organizational Skills

Cash Handling

Tools

PMS Systems

Job description

About the role

Pemedal Beach Resort is seeking a dedicated and customer-focused Front Office professional to join our team at our stunning location in Nusa Lembongan, Bali. This is a full-time position that serves as the vital first point of contact for our guests, embodying the warm hospitality and exceptional service our resort is known for. As a Front Office team member, you will be instrumental in creating memorable experiences for our guests from the moment they arrive, whilst managing the administrative and operational demands of our reception area. This role is essential to maintaining our reputation for excellence and ensuring guest satisfaction throughout their stay.

Key responsibilities

• Welcome and greet all guests upon arrival with a warm, professional demeanour and assist with check-in procedures efficiently and courteously
• Process guest reservations, modifications and cancellations accurately using our property management system
• Provide comprehensive information about resort facilities, services, local attractions and dining options to enhance guests' experience
• Handle guest enquiries and concerns promptly, resolving issues professionally whilst maintaining composure in challenging situations
• Manage the reception desk, including answering telephones, responding to emails and directing calls appropriately
• Conduct thorough check-out procedures, process payments and settle guest accounts accurately
• Maintain accurate records of guest information and special requests to personalise service delivery
• Collaborate with housekeeping, maintenance and other departments to ensure seamless guest experiences
• Perform cash handling and reconciliation duties in accordance with resort policies
• Maintain the appearance and organisation of the reception area and front desk
• Assist with administrative tasks including filing, data entry and report preparation

What we're looking for

• Proven experience working in a front office, reception or guest services role, preferably within a hospitality establishment such as a resort, hotel or similar facility
• Excellent communication skills in English
• Strong organisational and multitasking abilities, capable of managing multiple guest requests simultaneously
• Proficiency with computer systems and property management software, or willingness to learn quickly
• Professional appearance and demeanour with a genuine passion for delivering outstanding customer service
• Ability to remain calm, patient and courteous when handling difficult situations or demanding guests
• Strong attention to detail and accuracy, particularly with guest information and financial transactions
• Flexibility to work shifts, including evenings, weekends and public holidays as required
• A positive attitude, team-oriented mindset and willingness to support colleagues across departments
• Knowledge of Nusa Lembongan or Bali would be advantageous, enabling you to provide local recommendations

What we offer

• Competitive salary commensurate with experience and qualifications
• Comprehensive benefits package including health insurance and meal allowances
• Opportunities for professional development and training in hospitality excellence and customer service
• A dynamic, multicultural working environment with a supportive team atmosphere
• Employee discounts on resort facilities and services
• Career progression opportunities within Pemedal Beach Resort and the wider hospitality sector
• Work-life balance initiatives and regular roster rotations to support employee wellbeing

About us

Pemedal Beach Resort is a premier hospitality destination located on the breathtaking island of Nusa Lembongan, Bali. We pride ourselves on delivering exceptional service, stunning natural surroundings and unforgettable experiences for our guests. Our resort is committed to maintaining the highest standards of hospitality whilst respecting and celebrating the local culture and environment of Bali. We foster a workplace where our team members are valued, supported and empowered to provide world-class service. With a reputation for excellence and a dedication to continuous improvement, Pemedal Beach Resort is an exciting place to build a rewarding career in hospitality.