Mandarin Guest Host - Amankila

Aman; Kecamatan Manggis; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Meals and transportation allowance

Health insurance

Public holidays and weekly holidays

Uniform

Job summary

Aman’s Amankila in Manggis, Bali seeks a Mandarin Guest Host to manage daily Front Office operations and guest relations. Reporting to Front Office Manager, you will host Mandarin-speaking guests and ensure service excellence.

You'll lead guest interactions, provide local information, and coordinate with Housekeeping and Engineering to meet guest needs. The role emphasizes FSMS compliance and high standards of luxury hospitality.

Qualifications

• Mandarin fluency and excellent communication in English
• 2–3 years in Mandarin guest relations in luxury hospitality
• Bachelor level education or diploma in Mandarin language
• Strong guest service mindset and attention to detail

Responsibilities

• Lead by example to deliver exceptional guest service per Aman’s standards.
• Train Front Office staff in guest interactions, service excellence and FSMS.
• Provide information on resort, attractions, and cultural experiences.
• Oversee check-ins/outs and concierge services with professionalism.
• Maintain Front Desk areas to reflect resort standards.
• Assist with airport transfers and special events as needed.

Skills

Mandarin fluency

Guest relations

Communication skills

Team player

Proactive

Education

Bachelor's degree or diploma in Mandarin language education

Tools

Front Office systems

Job description

Location Overview

Join our team in Amankila. Claiming a breathtaking stretch of coastline on the Lombok Strait, Amankila rests on a lush hillside beneath sacred Mount Agung. Connected by frangipani-lined walkways through the treetops, stilted suites offer spectacular views high on the hillside, while a three-tier infinity pool cascades at the property’s heart and the Beach Club leads to a private black-sand beach.

Role

We are seeking a passionate and experienced Mandarin Guest Host, to join Amankila in Manggis, Karangasem, Bali! Reporting to the Front Office Manager you will be responsible for the daily Front Office operations within resort.

Responsibilities

• Lead by example, ensuring that all team members deliver exceptional guest service in line with Aman’s Brand Promises and Seva standards.
• Train and support Front Office staff in handling guest interactions, focusing on service excellence, FSMS compliance, and professionalism.
• Provide detailed information about the resort, local attractions, and cultural experiences, ensuring guests are fully informed and supported during their stay.
• Foster teamwork and encourage open communication across departments to ensure seamless guest experience.
• Oversee daily Front Office operations, including guest check-ins, check-outs, and concierge services, ensuring prompt and professional handling of all guest inquiries.
• Ensure FSMS protocols are strictly adhered to, especially in areas where food safety and hygiene are critical, such as in room-dining, minibar services, and guest amenities.
• Proactively engage with guests to gather feedback, address any concerns, and ensure their stay is enjoyable and comfortable.
• Maintain and oversee the resort’s library and information areas, ensuring they are well-stocked and organized with relevant materials for guest use.
• Work closely with other departments, including Housekeeping and Engineering, to ensure all guest requests are handled promptly.
• Assist with airport transfers and transportation arrangements, ensuring guests arrive and depart seamlessly.
• Actively participate in special guest events or activities, ensuring all guests are properly attended to and their needs are met.
• Maintain the cleanliness and organization of the Front Desk and surrounding areas, ensuring they reflect the resort’s high standards.
• Be available for emergencies and assist the team in coordinating any urgent guest needs or situations.
• Maintain accurate guest records, including registration forms, folios, and feedback logs, ensuring proper documentation of guest preferences and service requests.
• Compile daily reports and handovers for the next shift, ensuring all outstanding tasks and guest requests are properly communicated.
• Ensure accuracy in guest billing, and handle any inquiries related to guest accounts, including settling bills during check-out.
• Assist in controlling Front Office operational expenses by managing resources effectively and adhering to budget constraints.

Requirements

• Minimum 2 to 3 years of experience in Mandarin Guest Relation / Mandarin Guest Host within luxury hospitality.
• A bachelor's degree or diploma equivalent in Language Education especially Mandarin language.
• Excellence communication, negotiation, and relationship-building skills.
• Proactive, resourceful, a team-player, self-motivated and action-oriented.
• Excellence computer skills and systems.
• Excellence time management skills and the ability to multitask and prioritize multiple projects.

Benefits

• Meals and transportation allowance.
• Health insurance.
• Public holidays and weekly holidays.
• Uniform.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to join us on our journey.