Receptionist

H-ostel Bali; Kuta; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

H-ostel Bali is seeking a friendly Receptionist to welcome guests and manage the front desk in Bali. You will answer calls, provide information, and coordinate mail and visitor needs while maintaining a tidy reception area.

Responsibilities include scheduling appointments, assisting with travel arrangements, and performing general administrative duties. The role requires strong communication, organization, and a customer-centric attitude in a fast-paced environment.

Qualifications

• Experience in receptionist or front desk roles is preferred.
• Excellent verbal and written communication skills.
• Strong customer service mindset and friendly attitude.
• Well-organized and able to manage multiple tasks.

Responsibilities

• Welcome and assist guests, clients, or visitors in a courteous and professional manner.
• Manage the front desk area and ensure a positive first impression for all visitors.
• Answer incoming phone calls, screen inquiries, and direct them to the appropriate person or department.
• Provide clear and accurate information to visitors through in-person interaction, phone calls, or email.
• Handle incoming and outgoing mail, packages, and documents efficiently.
• Maintain cleanliness and organization of the reception area, including office supplies and visitor materials.
• Monitor visitor access and follow company security procedures, including guest registration if required.
• Support appointment scheduling, meeting arrangements, and calendar coordination.
• Assist with travel arrangements, transportation bookings, and accommodation coordination when needed.
• Perform general administrative duties such as filing, data entry, photocopying, scanning, and document preparation.
• Track office operational needs and coordinate replenishment of front office supplies.
• Support other administrative and coordination tasks to ensure smooth daily office operations.

Skills

Customer service

Time management

Multitasking

Communication

Teamwork

Tools

Microsoft Office

Printers

Scanners

Photocopier

Job description

Welcome and assist guests, clients, or visitors in a courteous and professional manner.

Manage the front desk area and ensure a positive first impression for all visitors.

Answer incoming phone calls, screen inquiries, and direct them to the appropriate person or department.

Provide clear and accurate information to visitors through in-person interaction, phone calls, or email.

Handle incoming and outgoing mail, packages, and documents efficiently.

Maintain cleanliness and organization of the reception area, including office supplies and visitor materials.

Monitor visitor access and follow company security procedures, including guest registration if required.

Support appointment scheduling, meeting arrangements, and calendar coordination.

Assist with travel arrangements, transportation bookings, and accommodation coordination when needed.

Perform general administrative duties such as filing, data entry, photocopying, scanning, and document preparation.

Track office operational needs and coordinate replenishment of front office supplies.

Support other administrative and coordination tasks to ensure smooth daily office operations.

Job Requirements

Previous experience as a Receptionist, Front Desk Officer, or in a similar administrative support role is preferred.

Proficient in Microsoft Office applications such as Word, Excel, and Outlook.

Familiar with standard office equipment including printers, scanners, and photocopiers.

Professional appearance with a polite, friendly, and service-oriented attitude.

Strong verbal and written communication skills.

Able to respond calmly and effectively in unexpected situations.

Well-organized, detail-oriented, and capable of handling multiple tasks.

Good time management skills and ability to work efficiently in a fast-paced environment.

Customer-focused mindset with a commitment to excellent service.

Able to work independently as well as collaboratively with the team.