Resepsionis

RIA ULUWATU; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

RIA ULUWATU in Bali is seeking a Front Office professional with at least 2 years of experience in hotel operations. The ideal candidate will manage check-in/check-out, guest registrations, and payments with a professional, courteous demeanor.

Strong English communication, organizational skills, and the ability to collaborate with Housekeeping, F&B, and Engineering are essential. Flexibility to work shifts, weekends, and holidays is required for service excellence.

Qualifications

• Minimum two years in Front Office, Reception, Guest Service, or similar role.
• Experience with hotel PMS is preferred.
• Good command of English (written and spoken).
• Able to communicate clearly, professionally with guests and colleagues.

Responsibilities

• Handle guest check-in and check-out, registration, and payments accurately.
• Address guest requests, inquiries, and complaints professionally and efficiently.
• Provide information about hotel facilities, services, room types, rates, and local attractions.
• Manage guest communications via telephone, email, and messages.
• Coordinate with Housekeeping, F&B, Engineering, and other departments.
• Remain calm and solution-oriented under pressure or during busy periods.
• Follow hotel policies, SOPs, and supervisor instructions.
• Maintain guest privacy and confidentiality of information.

Skills

Front Office

Reception

Guest Service

PMS knowledge

English language

Communication

Customer service

Teamwork

Attention to detail

Cash handling

Tools

Opera Fidelio PMS

Job description

Minimum two (2) years of experience in Front Office, Reception, Guest Service, or a similar position, preferably in a hotel or hospitality environment.

Previous experience using a hotel Property Management System (PMS) is preferred.

Good command of English, both written and spoken.

Able to communicate clearly, professionally, and confidently with guests and colleagues.

Strong interpersonal and customer service skills with a warm, friendly, and professional personality.

Able to handle guest check-in, check-out, registration, payments, and other Front Office procedures accurately.

Able to handle guest requests, inquiries, and complaints professionally and efficiently.

Able to provide accurate information about hotel facilities, services, room types, rates, and local attractions when required.

Able to handle telephone calls, messages, emails, and other guest communications professionally.

Able to coordinate effectively with Housekeeping, F&B, Engineering, and other departments.

Flexible and able to respond appropriately to a wide range of guest needs and different work situations.

Able to work independently as well as effectively as part of a team.

Able to remain calm, professional, and solution-oriented when working under pressure or during busy operational periods.

Good attention to detail, particularly when handling guest information, reservations, payments, and documentation.

Basic knowledge of cash handling, payment procedures, and Front Office financial controls is preferred.

Able to maintain guest privacy and confidentiality and handle guest information responsibly.

Energetic, positive, proactive, and service-oriented with a genuine desire to assist guests.

Presentable, and able to maintain a professional appearance in accordance with hotel standards.

Willing to work shifts, including morning, evening, night shifts, weekends, public holidays, and other operational requirements.

Able to follow hotel policies, SOPs, service standards, and instructions from supervisors.

Good computer skills, including basic knowledge of Microsoft Office and hotel systems.

Able to join immediately or within a short notice period.