Front Office (Reception)

The Istana; Provinsi Bali; On-site; IDR 42,000,000 - 72,000,000; Full time

Job summary

The Istana Bali is seeking a Front Office Receptionist to warmly welcome guests, manage bookings, and guide guests through our spa and wellness offerings. You will handle inquiries, process payments, and maintain tidy, organized records and reception area.

Ideal candidates are friendly, well-groomed, and possess strong communication and organizational skills with a customer-service mindset. On-site role with professional service standards across all guest experiences.

Qualifications

• Previous experience in hospitality, front office, spa, wellness, or customer service is preferred.
• Friendly, professional, and well-groomed.
• Good communication and organizational skills.
• Positive attitude and strong customer-service mindset.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest bookings, appointments, check-ins, and inquiries.
• Provide information about spa, wellness services, facilities, and packages.
• Process payments and maintain accurate booking records.
• Handle guest requests and feedback professionally.
• Keep the reception area clean, organized, and presentable.
• Follow company SOPs and service standards.

Skills

Hospitality experience

Front office experience

Customer service mindset

Communication skills

Job description

The Front Office Receptionist will be responsible for welcoming guests, handling reservations and inquiries, coordinating guest experiences, and ensuring smooth front office operations.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner
• Handle guest bookings, appointments, check-ins, and inquiries
• Provide information about spa, wellness services, facilities, and packages
• Process payments and maintain accurate booking records
• Handle guest requests and feedback professionally
• Keep the reception area clean, organized, and presentable
• Follow company SOPs and service standards

About you

• Previous experience in hospitality, front office, spa, wellness, or customer service is preferred
• Friendly, professional, and well-groomed
• Good communication and organizational skills
• Positive attitude and strong customer-service mindset