Telephone Operator Staff (Midplaza Building)

Midplaza Holding; Jakarta Pusat; On-site; IDR 50,220,000 - 66,960,000; Full time

Job summary

Midplaza Holding is seeking a proactive receptionist to deliver a warm welcome to guests, manage the front desk, and support visitors with accurate information and directions. You will handle calls, monitor the VMS, register visitors, coordinate with security, and maintain daily visitor logs, ensuring a professional, service-driven experience.

Qualifications include a D3 diploma, prior front office or customer service experience, excellent English, strong teamwork, and proficiency in Microsoft

Qualifications

• Minimum Diploma (D3) education, preferably in a related field.
• Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage.
• Well-groomed with professional appearance.
• Excellent communication and interpersonal skills, with a professional and service-oriented attitude.
• Proficient in English, both spoken and written.
• Strong teamwork and collaboration skills.
• Proficient in Microsoft Office and general computer applications.
• Relevant certifications or professional training are an advantage.

Responsibilities

• Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression.
• Maintain a clean, organized, and fully equipped reception area.
• Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment.
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required.
• Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit.
• Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures.
• Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams.
• Handle lost and found items in accordance with established procedures and company policies.
• Report and assist to the supervisor in resolving technical issues with relevant teams.
• Coordinate with Security regarding visitor access and potential security concerns.

Skills

Communication

Interpersonal skills

Teamwork

Customer service

English proficiency

Education

Diploma (D3)

Tools

Microsoft Office

Job description

• Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
• Maintain a clean, organized, and fully equipped reception area
• Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
• Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
• Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
• Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
• Handle lost and found items in accordance with established procedures and company policies
• Report and assist to the supervisor in resolving technical issues with relevant teams
• Coordinate with Security regarding visitor access and potential security concerns

• Minimum Diploma (D3) education, preferably in a related field
• Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
• Well-groomed with professional appearance
• Excellent communication and interpersonal skills, with a professional and service-oriented attitude
• Proficient in English, both spoken and written
• Strong teamwork and collaboration skills
• Proficient in Microsoft Office and general computer applications
• Relevant certifications or professional training are an advantage