Property Sales & Client Relations Lead

Pertama Management; Provinsi Bali; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Pertama Management in Bali, Indonesia, seeks a senior leader to head Sales & Client Relations, aiming to drive property acquisition, revenue growth, and portfolio expansion. You will design and execute strategies to win new properties, coach a high-performing team, and maintain CRM discipline across the entire sales cycle.

You will oversee negotiations, ROI analyses, and contract preparation with cross-functional partners while ensuring standards and timely onboarding of new properties.

Responsibilities

• Lead and manage the Sales & Client Relations function to achieve property acquisition, revenue, and portfolio growth targets.
• Develop and execute sales strategies to acquire new properties and convert qualified leads into signed management contracts.
• Manage, coach, and develop the Sales & Client Relations team, ensuring clear responsibilities, priorities, KPIs, and accountability.
• Oversee the full sales pipeline and maintain strong CRM discipline, including lead qualification, follow-ups, pipeline accuracy, and timely progression of opportunities.
• Build and maintain strategic relationships with property owners, real estate agents, developers, and other potential business partners.
• Lead and support negotiations with prospective property owners, ensuring commercial terms remain aligned with company's standards and objectives.
• Oversee proposals, ROI projections, property assessments, and contract preparation in coordination with Operations, Revenue, Finance, and Legal.
• Ensure new properties meet the company's commercial and operational standards before being accepted into the portfolio.
• Coordinate the handover and onboarding process from contract signing through property go-live, ensuring all required documentation, deposits, inventories, systems, and operational requirements are completed.
• Maintain strong long-term relationships with property owners through professional communication, proactive follow-up, and timely resolution of concerns.
• Monitor owner satisfaction and retention risks, coordinating with relevant departments to address issues and prevent client loss.
• Monitor departmental and individual performance through regular KPI reviews, pipeline reviews, coaching, and corrective actions where required.
• Prepare and monitor sales budgets, signing targets, pipeline forecasts, and performance reports to ensure achievement of departmental objectives.
• Conduct regular market and competitor analysis to ensure the company's sales proposition, packages, and positioning remain competitive.
• Work closely with Marketing to support lead-generation activities and ensure sales materials, advertisements, and client-facing collateral remain accurate and aligned with the brand.
• Establish and maintain departmental SOPs, processes, reporting standards, and service standards to ensure consistency and efficiency.
• Provide regular updates to the General Manager regarding sales performance, significant opportunities, risks, delays, and owner-related matters.
• Represent Pertama Management professionally in all interactions while ensuring ethical selling

Job description

Pertama Management in Bali, Indonesia, seeks a senior leader to head Sales & Client Relations, aiming to drive property acquisition, revenue growth, and portfolio expansion. You will design and execute strategies to win new properties, coach a high-performing team, and maintain CRM discipline across the entire sales cycle.

You will oversee negotiations, ROI analyses, and contract preparation with cross-functional partners while ensuring standards and timely onboarding of new properties.