Platform IT Operations Analyst - Monitoring & Incidents

PT Rsystems Ibizcs International; Jakarta Utara; On-site; IDR 90,000,000 - 180,000,000; Full time

Job summary

PT R Systems Ibizcs International is seeking an IT Operations Analyst (Platform Analyst) in Jakarta. Fresh graduates are welcome; experience in IT monitoring, NOC, or IT support is a plus. Strong analytical and coordination skills are required, with basic scripting or querying a plus.

Availability to join immediately or on short notice is preferred. Responsibilities include monitoring incidents, coordinating with teams, analyzing system alerts, and maintaining monitoring dashboards.

Qualifications

• Bachelor's degree in IT, Informatics, CS, IS or related field.
• Fresh graduates welcome to apply.
• Internship or hands-on project experience in IT Operations/Monitoring/NOC/IT Support is a plus.
• Basic understanding of IT monitoring, incident management, and troubleshooting.

Responsibilities

• Monitor and follow up on IT operational incidents until resolution.
• Assist in incident coordination and escalation with relevant teams.
• Perform monitoring and basic analysis of system alerts and operational issues.
• Maintain and improve monitoring dashboards, tools, and alerting systems.
• Identify opportunities to improve IT monitoring and operational visibility.
• Support daily IT operational activities and cross-functional coordination.
• Prepare and maintain operational documentation.

Skills

Analytical thinking

Problem solving

Communication

Coordination

Education

Bachelor's degree in IT/CS/IS

Tools

Grafana

Prometheus

Zabbix

SolarWinds Orion

Datadog

PRTG

Job description

PT R Systems Ibizcs International is seeking an IT Operations Analyst (Platform Analyst) in Jakarta. Fresh graduates are welcome; experience in IT monitoring, NOC, or IT support is a plus. Strong analytical and coordination skills are required, with basic scripting or querying a plus.

Availability to join immediately or on short notice is preferred. Responsibilities include monitoring incidents, coordinating with teams, analyzing system alerts, and maintaining monitoring dashboards.