IT Apps Support Intern: Monitoring & Incident Resolver

Panin Dai-ichi Life; Jakarta Barat; On-site; IDR 96,000,000 - 144,000,000; Full time

Job summary

Panin Dai-ichi Life is seeking an IT Operations Associate in Jakarta Barat to ensure system health through dashboards and monitoring tools. You will record daily health checks, escalate anomalies, and manage user requests via a ticketing system. You will handle service requests and incidents, aiming to meet SLAs and provide clear updates.

Documentation of solutions will help the team reuse knowledge. The role emphasizes strong communication, problem-solving, and a customer-focused mindset to

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• Good communication, Customer focus, Building trusts, work standards, continuous learning and improvement, integrity.
• Good Logical Thinking and Good Problem Solver.

Responsibilities

• Keep systems healthy using dashboards and monitoring tools.
• Record findings in a daily health-check report and escalate abnormalities.
• Handle tickets: process user requests and incidents via ticketing system; service requests and incidents.
• Meet SLAs for response and resolution times.
• Write clear updates and document solutions for team reuse.

Skills

Dashboards

Monitoring

Ticketing system

Communication

Problem solving

Customer focus

Education

Bachelor’s degree in information technology or Computer Science

Tools

Ticketing system

Monitoring tools

Dashboards

Job description

Panin Dai-ichi Life is seeking an IT Operations Associate in Jakarta Barat to ensure system health through dashboards and monitoring tools. You will record daily health checks, escalate anomalies, and manage user requests via a ticketing system. You will handle service requests and incidents, aiming to meet SLAs and provide clear updates.

Documentation of solutions will help the team reuse knowledge. The role emphasizes strong communication, problem-solving, and a customer-focused mindset to