IT Operations Analyst (Platform Analyst)

PT Rsystems Ibizcs International; Jakarta Utara; On-site; IDR 90,000,000 - 180,000,000; Full time

Job summary

PT R Systems Ibizcs International is seeking an IT Operations Analyst (Platform Analyst) in Jakarta. Fresh graduates are welcome; experience in IT monitoring, NOC, or IT support is a plus. Strong analytical and coordination skills are required, with basic scripting or querying a plus.

Availability to join immediately or on short notice is preferred. Responsibilities include monitoring incidents, coordinating with teams, analyzing system alerts, and maintaining monitoring dashboards.

Qualifications

• Bachelor's degree in IT, Informatics, CS, IS or related field.
• Fresh graduates welcome to apply.
• Internship or hands-on project experience in IT Operations/Monitoring/NOC/IT Support is a plus.
• Basic understanding of IT monitoring, incident management, and troubleshooting.

Responsibilities

• Monitor and follow up on IT operational incidents until resolution.
• Assist in incident coordination and escalation with relevant teams.
• Perform monitoring and basic analysis of system alerts and operational issues.
• Maintain and improve monitoring dashboards, tools, and alerting systems.
• Identify opportunities to improve IT monitoring and operational visibility.
• Support daily IT operational activities and cross-functional coordination.
• Prepare and maintain operational documentation.

Skills

Analytical thinking

Problem solving

Communication

Coordination

Education

Bachelor's degree in IT/CS/IS

Tools

Grafana

Prometheus

Zabbix

SolarWinds Orion

Datadog

PRTG

Job description

IT Operations Analyst (Platform Analyst)

Bachelor's degree (S1) in Information Technology, Informatics Engineering, Computer Science, Information Systems, or a related field.

Fresh graduates are welcome to apply.

Internship or hands-on project experience in IT Operations, IT Monitoring, IT Infrastructure, NOC, or IT Support is a plus.

Basic understanding of IT monitoring, incident management, and troubleshooting.

Familiarity with monitoring tools such as Grafana, Prometheus, Zabbix, SolarWinds Orion, Datadog, PRTG, or similar tools is an advantage.

Basic knowledge of server, network, cloud, or database environments.

Basic scripting or query knowledge (Python, Bash, SQL, etc.) is an advantage.

Good analytical, problem-solving, communication, and coordination skills.

Proactive, eager to learn, and adaptable to a dynamic operational environment.

Available to join immediately or on short notice is preferred.

Job Description

Monitor and follow up on IT operational incidents until resolution.

Assist in incident coordination and escalation with relevant teams.

Perform monitoring and basic analysis of system alerts and operational issues.

Maintain and improve monitoring dashboards, tools, and alerting systems.

Identify opportunities to improve IT monitoring and operational visibility.

Support daily IT operational activities and cross-functional coordination.

Prepare and maintain operational documentation.

Information Technology Services 11-50 employees

PT R Systems Ibizcs International is a member of R Systems group a global digital transformation leader that provides AI-driven solutions to clients across industries, through a broad range of technology & AI/analytics services. We continue to empower organizations for over 27+ years, with 16 delivery centers, 25+ offices worldwide, and a workforce of 2750+ professionals.

PT R Systems Ibizcs International is a member of R Systems group a global digital transformation leader that provides AI-driven solutions to clients across industries, through a broad range of technology & AI/analytics services. We continue to empower organizations for over 27+ years, with 16 delivery centers, 25+ offices worldwide, and a workforce of 2750+ professionals.