People Experience Support Lead

Macquarie Group; Indonesia; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Macquarie Group in Indonesia is seeking an experienced Rewards professional to lead planning, execution, and governance of compensation and benefits across the People Experience function.

The role emphasizes strong operational leadership, stakeholder management, and data-driven decision making to sustain service levels and team performance.

You will coach and develop team members, ensure confidentiality and risk controls, and partner with HR Operations to deliver high-quality rewards processes.

Qualifications

• Plan, prioritise and manage workloads delivering consistent service and team performance.
• Experience in Rewards within People Experience/HR Operations/HR Shared Services with compensation and benefits knowledge.
• Strong operational leadership with clear day-to-day direction and team coverage.
• Sound judgment to make timely, balanced decisions and escalate when needed.
• Proven problem-solving to identify root causes and implement practical solutions.
• Experience coaching and developing team members with effective feedback.

Skills

Planning & prioritisation

Leadership & coaching

Stakeholder management

Data-driven decision making

Communication

Problem solving

Job description

Demonstrated ability to effectively plan, prioritise, and manage workloads while ensuring consistent service delivery and team performance

Proven experience in the Rewards function within a People Experience, HR Operations, or HR Shared Services environment, with a strong understanding of compensation, benefits, and employee rewards processes

Strong operational leadership skills with the ability to provide clear day-to-day direction and coordinate team coverage and priorities

Sound judgment and decision-making capability, with the confidence to make timely, balanced decisions and escrow issues when appropriate

Proven problem-solving skills, including the ability to identify root causes and implement practical, sustainable solutions

Experience leading, coaching, and developing team members through effective feedback, guidance, and capability building

Strong attention to detail with a commitment to quality, process adherence, risk management, confidentiality, and operational controls

Excellent communication and stakeholder management skills, with the ability to build credibility, influence outcomes, and represent the team effectively

Data-driven mindset with experience leveraging operational metrics to identify trends, drive continuous improvement, and adapt effectively to changing priorities and business demands.

Demonstrated ability to effectively plan, prioritise, and manage workloads while ensuring consistent service delivery and team performance

Proven experience in the Rewards function within a People Experience, HR Operations, or HR Shared Services environment, with a strong understanding of compensation, benefits, and employee rewards processes

Strong operational leadership skills with the ability to provide clear day-to-day direction and coordinate team coverage and priorities

Sound judgment and decision-making capability, with the confidence to make timely, balanced decisions and escrow issues when appropriate

Proven problem-solving skills, including the ability to identify root causes and implement practical, sustainable solutions

Experience leading, coaching, and developing team members through effective feedback, guidance, and capability building

Strong attention to detail with a commitment to quality, process adherence, risk management, confidentiality, and operational controls

Excellent communication and stakeholder management skills, with the ability to build credibility, influence outcomes, and represent the team effectively

Data-driven mindset with experience leveraging operational metrics to identify trends, drive continuous improvement, and adapt effectively to changing priorities and business demands.